Forum Discussion

Veedub_buzz's avatar
Veedub_buzz
Joining in
15 days ago

Relocate virgin internal wall box

We’re having our lounge remodelled and need the internal wall box relocated, how do we arrange this?

3 Replies

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  • newapollo's avatar
    newapollo
    Very Insightful Person
    15 days ago

    There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

    You should call  150 from a Virgin landline, or 0345 454 1111 from any other phone, option 2 (Faults) 

    Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

  • Veedub_buzz's avatar
    Veedub_buzz
    Joining in
    15 days ago

    Thanks for the reply, think I’ll hang on and see if Forum Team responds 👍

    • Robert_P's avatar
      Robert_P
      Icon for Forum Team rankForum Team
      12 days ago

      Hello Veedub_buzz

      Thanks for reaching out in regard to the changes being made to your lounge and the moving of the internal box, we're happy to help via the forums and welcome to the community.

      As advised, this is classed as a non-fault call out and will be charged at £25, I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.