Virgin media connect app

[wld]

I'm having a very similar problem. 

It started with a WiFI pod not connecting with the App and several unsuccessful attempts at reinstalling using various locations.

Next tried rebooting Hub 4, now the Hub and Pod both are not visible to the App yet I am reporting this through a wireless connection through said Hub.

I have tried reinstalling the Connect App and it is now saying it cannot find the Hub, yet the phone is connecting wirelessly through said Hub.

I welcome any advice on how to proceed.

Best Regards

[Client62 · Accepted solution]

If you also find the Hub 4 menu at http://192.168.0.1/  fails to work after the Hub Password is entered, the only option is to press RESET for 60 seconds and then leave the Hub 4 powered on the revert to the shipping condition.

[wld]

This allowed me to access the hub directly, the hub test showed all green, so was very useful. However, the Connect App still says the Hub and Pod are 'not found'.

[wld]

Had to reboot Hub 4 again to get access to Network Diagnostics Tool and everything is green apart from slow connections to devices.

Rebooted my phone for the VM Connect App and it still only showing 2 devices, the Hub 4 and the WiFi Pod, both with the orange exclamation point and @Hun not found.'

I am again seeking advice as I have gone through this community page for related topics and have not found any success. If possible would VM please check the connection from their end and see if they can connect to the Pod at least.

I will state the Hub appears to be working fine, the whole problem started with a printer not connecting to the network and it showing an error on the Connect App. After rebooting the Pod several times in different locations the Connect App no longer connects.

[Martin_N]

Hi wld,

Thank you for your post and welcome to the community.

I'm very sorry to hear about the issue with your hub connecting to the WiFi pods. 

We can certainly look into this for you. I will private message you so we can look into this. 

^Martin

[Scott-H-]

MARTIN! Has the known issue for this been rectified yet? I am also experiencing the same issue. And have found information on the forum that goes back to 2019 that reports VM have known about the issue yet still I can't find any true solutions. 

I cannot connect to my Hub "Hub not found" yet I'm using the WiFi to check this and all other devices in the home are connected. However the app can't do anything? Essentially your app does not do what it's supposed to and under british trading standards law this I in breach and should either be fixed " especially since its been 5 years" or removed from app stores as it doesn't meet the expected standards. 

Any advice or solutions are greatly appreciated 

[Zach_R]

Hi @Scott-H-,

Thank you for your post and welcome to our community forums. We're here to help.

I'm very sorry to hear that you're experiencing some issues with the Connect App recently. Are these issues ongoing for you today? If so, did you change/upgrade your Hub recently? There can be a slight delay in the changeover of information.

Thanks,