Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Virgin Media keep postpone the fixing time from 1-Oct to 17-Oct, any advice?
We had a broadband connection issue over 3 weeks, and virgin media postpone the fixing time from 1-Oct to 17-Oct, We had at least 30 times disconnection every day, sometime several hours outage.Tried to contact virgin media several times, but no use....
BQM latency spikes
Hi forum, I'm suffering from intermittent latency spikes as you can see from the BQM link. This has been going on for a while and is quite frustrating. I have recently reset the router (10 seconds on the rest button) to try and fix, but the problem s...
Newly connected to broadband, now cannot access cctv remotely although connected to broadband.
Cannot connect remotely to cctv. No previous issues with BT
Blink sync module not connecting to internet
Got a blink doorbell with sync module and its not connecting to the internet.Tried turning off 5.0hz, doing a guest network etc.Is the virgin 3.0 router really that bad. Is it best just return the doorbell. If so what video doorbells work with Virgin...
New customer with Deco 4 mesh
Help/advice needed. I’m a new customer having had my services installed 2 days ago, I’ve got 500mg broadband and tv package with hub 5 and already had a Deco m4 mesh system which was linked up to the hub by the engineer, first impressions, absolute w...
Can't connect Google Home devices to Hub 3
I have been having nightmares trying to connect Google Home devices to my wi-fi. At first, I assumed it was related to my Deco mesh network but I have tried creating a test Google home using the wi-fi from the Hub 3. I get the same turn off AP Isolat...
How To Order WiFi Pods
I have 2 dropout areas in my house, where the speed falls to below 30Mbps. My contract is for Gig1 Broadband, so I believe I am entitled to up to three free WiFi Pods. I have tried to do this, as recommended, via the VM Connect App but do not get the...
T3 and T4 timeouts after outage
After a recent outage I've been seeing a lot of T3 and T4 errors.The below is following a reboot of the HUB (5) two days ago: https://www.thinkbroadband.com/broadband/monitoring/quality/share/f456cb37eb5964be55ad4b06a2cd7bb8604b6d51The connection its...
Occasional spikes in latency. Getting pre RS errors on ALL downstream channels.
Hello!I'm not sure how long this has been an issue, but probably only a few days at most. I've been away since Thursday and I don't recall having issues earlier last week, but yesterday evening while gaming online I noticed (and felt) that my in game...
WiFi pod - noise
I’ve had a WiFi pod for quite a while and over time I had noticed like a fan sound coming from it and presumed this was normal 臘 however last week it started a sound like an alarm? Clearly this is not normal and I have unplugged, is there a solutio...
