Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
How to order a booster?
Hi, how do you order a WiFi booster? It says to do it by the connect app, but that just sends you round in circles.
Resolved! Is this stopping me getting 1GB speeds
Hi,this is my first forum post so I hope someone can help me? I have been with VM for years with a steady 500mbps connection without issue but in Oct 22 I was upgraded to a 1GB connection with a new Hub 5. The Hub 5 is in modem mode connected to TP l...
Resolved! 3.1 Upstream Channel
Hi all,Noticed that at some point within the last few months that I have been assigned my first docsis 3.1 Upstream channel. Now, I don't quite notice any difference in relation to latency, wondering if this is just part of a bigger roll out or if in...
Resolved! Wi-Fi pods - failed orders
I’ve had exactly the same experience. Ordered 4 times and a “absolute guarantee “ that the Wi-Fi pod will be delivered in 3-5 days .. it just doesn’t arrive ..this is what the last agent said to me:” I have successfully processed the POD Please be re...
connection issues
Ok, so for at least the past day or 2, I have been having severe internet issues. Speed tests have varied (when the speed test has managed to connect.The numbers vary between 0.35 Mbps, 16 Mbps, 22 Mbps, 55 Mbps, 83 Mbps, 185 Mbps, 223 Mbps, and wha...
Media Connect can't find Hub4
Had VM for a week, all working fine - broadband, WiFi, TV 360, But I cannot get media connect to see the hub. It says it can't find the hub, goes through the installation, collects data, then says it still can't find it - even if I'm standing next to...
Since outage
Since virgin went down in my area recently, my devices, of which there are 40, are failing to obtain ip address when connecting to the WiFi. Also, devices connected via Ethernet are also offline. I’ve rebooted and also done hard reset but still no...
Resolved! Devolo 1200 Powerline Adapter Cannot Connect to Hub 5 Since 23-May-2023
On 23-May-2023 at 04:17, my Hub 5 was rebooted via a remote command. Since then my Devolo 1200 powerline adapter cannot connect to the router, despite being plugged directly into it via Ethernet. All my other devices, which use Ethernet or Wifi, can ...
No wifi in some rooms and limited in others
Hiwhen I signed up over a Month ago I explained our useage and I was guaranteed Wi-Fi in every room with a particular package. To date we have no Wi-Fi in some rooms and limited in others. We can’t play the fire tv stick or browse uninterrupted on ou...
Internet randomly dropping during day and night
Hi,For about 2 weeks now my internet at home keeps on randomly cutting off for minutes randomly many times per day and at night.Can someone please explain is going on as it's driving me nuts, here are the logs:Item Status CommentsAcquired Downstream ...
