Hi everyone,
I am experiencing a black screen on my Virgin TV. The set-top box is powered on, but there’s no picture, only a black screen. I have tried restarting the box and checking the HDMI connections, but the issue persists. Has anyone else faced this problem? Any troubleshooting tips would be appreciated!
What VM TV box is it ? You or I should move this to the appropriate TV forum?
Forum TeamHi Romillyrom 👋 Welcome to the community forum! Thanks for posting!
Sorry to hear about these issues with your TV box. You can run through some troubleshooting to check if there's an issue with the TV Box here 👉 https://virg.in/fixyourtv . It's worth trying a different HDMI Port, or cable if possible just to completely rule this out as part of any issue. In addition to checking your TV is on the correct input channel.
If you can also please let us know if you are getting a 'no signal' message on the TV when trying to connect to the box? (Or any other kind of error code / message).
Let us know how you get on, and we can then offer further support or testing if needed! Thanks for your patience in the meantime. 🌞
