Hi everyone,
I am experiencing a black screen on my Virgin TV. The set-top box is powered on, but there’s no picture, only a black screen. I have tried restarting the box and checking the HDMI connections, but the issue persists. Has anyone else faced this problem? Any troubleshooting tips would be appreciated!
What VM TV box is it ? You or I should move this to the appropriate TV forum?
Forum TeamHi Romillyrom 👋 Welcome to the community forum! Thanks for posting!
Sorry to hear about these issues with your TV box. You can run through some troubleshooting to check if there's an issue with the TV Box here 👉 https://virg.in/fixyourtv . It's worth trying a different HDMI Port, or cable if possible just to completely rule this out as part of any issue. In addition to checking your TV is on the correct input channel.
If you can also please let us know if you are getting a 'no signal' message on the TV when trying to connect to the box? (Or any other kind of error code / message).
Let us know how you get on, and we can then offer further support or testing if needed! Thanks for your patience in the meantime. 🌞
Was this resolved? I am having a similar issue.
Power the box on and I get a welcome picture on the screen for about 5 seconds. Then a black screen. I've let it sit there for a good 5 - 10 mins and nothing. The TV thinks there is no signal.
Well I managed to sort my issue out. It seems it was a faulty HMDI lead - the one that came in the Stream Box!
Now I have a new issue, no TV channels are working and I get a CS2010 error. Rebooting doesn't resolve. I guess I have a call with Virgin in the morning
Hi rodneyhchef
That looks like a VM server error. The error code CS2010 listed on /StreamErrorCodes.pdf indicates ' We’re sorry, but due to a temporary hiccup at our end, we can’t show your channel at the moment. If the problem continues, please call 150 from your Virgin Media phone, or 0345 454 1111 from another network.'
Have you used the /check-services/ function to check for problems in your area? You can also a run a test on your equipment from there.
If nothing is showing you could also try the automated Service Status number 0800 561 0061. This often gives details of more local issues down to postcode level, along with an estimated fix date/time.
Forum TeamHey rodneyhchef, thank you for reaching out and we are so sorry to hear about this error code.
We can see you've spoken to my colleague, if you need any further support please do back to her.
I did resolve the issue. A factory reset of the box was required. I found the solution on Reddit!!
