My property not showing up in postcode checker

[beezas2000]

Hi All,

Virgin Media infrastructure was recently installed in our street and residents have been getting connected for the last 2 months or so. On the postcode checker - everyone on my street has availability, but not my property. My contract with Plusnet is ending soon and I really need to get signed up to Virgin ASAP. Is there any way of reporting the outage and getting my home connected? This is really frustrating! Help! 

[VM-Jon]

Hi @beezas2000

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you having difficulties , I would like to take a look at this for you and see what I can do to help. In order to do so l will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

Thank you

Jon