Virgin Installed Internet Line across the front of my window

[Kyomi27]

Virgin Recently installed internet cables on the exterior of my property/tenement and one of them goes vertically up the centre of my window. Rather than pinning it to the wall around the edges, it it pinned to go up the exact centre, ruining the view out the window. Can an engineer be appointed to come out and fix this?

[jbrennand]

Post up a few photos.

Are you a VM customer?  Are you the property owner?

[Roger_Gooner]

What kind of property is it, e.g. apartment block, house converted into flats.

[Paul_DN]

Hi Kyomi27,

Thank you for reaching out to us in our community and welcome, sorry to hear the cable has been ran  so it goes over the window, so we can help, please can you add a picture of the cable?

Regard

Paul.

[Kyomi27]

hello! yes i am a VM customer, and i live in a tenement block. Picture attached! 

[jbrennand]

Are you sure this is a VM cable?  Hard to tell from the photo but it would be "unusual" for a VM cable to be installed that way - in tenaments they usually run cable into an internal distribution box.

Could it be a loose Sky cable, telephone cable or TV co-ax cable ?  Can you see where it starts from and goes to ?

[legacy1]

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@Kyomi27 wrote:

...ruining the view out the window.

what view?

[Kyomi27]

Yes this is VM cable. it was installed for the flat above us for their internet as they recently became customers too. I am aware they normally go around windows which is why i was shocked to find they left it like this after their work. I thought maybe the wind blew it and there was slack, but no, it is actually pinned like this. 

[Roger_Gooner]

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@jbrennand wrote:

Are you sure this is a VM cable?  Hard to tell from the photo but it would be "unusual" for a VM cable to be installed that way - in tenaments they usually run cable into an internal distribution box.

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It's certainly the proper way for the cable to be run to a ground floor lockbox and then distributed to the flats. However in this case it seems as if the tech just dropped the cable from the upstairs window to the omni box, and this could be troublesome to resolve.

[Kyomi27]

Yes, that is basically exactly what has happened.