Hub 5 “conflicting settings” in connect app

[Mrsploppy]

Hi

i went to work yesterday with everything fine, came home from work and am getting the following, see pics” in the connect app. I have not changed any hub settings. All devices seem to be working and connected but the connect app will not show them. 

can a forum team member please help  thank you  

 

 

[Ayisha_B]

Hi @paulhammett1967 👋,

Welcome to our Community Forums and thanks for your post. 

I am sorry you're also having some issues with the Connect App. 

Can you advise if you have tried uninstalling and reinstalling the app?

[cor_jade]

No option to clear cache in iOS and still not working 

[lotharmat]

To clear the app cache on an iPhone and other iOS devices, open the Settings icon on your device and navigate to the Safari section.2 Scroll down until you find a button for Clear History and Website Data, then press Clear History and Data to confirm.1 This will free up storage space while still keeping its documents and data intact.0

[Treble1]

Same for me too conflicting Wi-Fi logins 

[Tom_W1]

Hi @Treble1 thanks for your reply here, sincere apologies.

Have you tried the steps above please? Kindly let us know if you're still having issues.

Many thanks

[cor_jade]

no nothing works and the app still will not work with conflicting settings

[oli1985]

Hi,

I am having the same issue since received the 2nd WiFi Pod(everything worked fine until 2nd pod was connected).
When logged to the app I can see this:

When click on the Hub 5 or the pod icon with exclamation mark icon I can see this:

When I click Continue it gets me to the next screen

And once I select either option here and click 'Apply changes' I get the below:

I have already tried to:
- reset the hub
- reboot the hub and both Wifi pods
- cleared all cache and data from the mobile app and logged back again
- uninstalled the app and installed back
and nothing helped. Also, tried to speak to support via phone, but they can't resolve the problem.

Can someone advise please?

Thanks!

[paulhammett1967]

I have done all the above cleared cache, deleted app and re install. Still get this 

[Paulina_Z]

Hi @paulhammett1967,

Welcome back to our Community Forums! Thanks for your post and sorry to hear that you're having issues using the Connect App with your Hub 5! 

Have you tried using the App on another device to see if this helps? 

Have you made sure that your device is up to date on all software updates? 

Please take a look and let us know so that we can help.

Thanks! 

[Treble1]

Yes makes no difference