Hi all.... hoping I can get some help here as have tried support live chat & WhatsApp several times in the past week with long waits and no resolution.
I have a Hub3 which is several years old - possibly over 5 but I can't remember exact details.
At multiple times of day, the connection is lost completely to both WiFi and cabled uses. As advised by live chat support, I carried out a hardware factory reset.
I have a 3rd party WiFi access point connected to power the mesh network around the house. Hub 3 WiFi was awful & couldn't power Ring camera & doorbell devices as too weak a signal. I can tell there is an issue as this lights up orange and any web browsing/TV streaming all stops at the same time eventually showing connection error messages.
On each occasion both the Virgin web site & live chat support confirmed Router was online but nothing working here unless hub3 was hard re-booted.
Have checked the hub3 logs and am getting the below which doesn't sound good in terms of timeouts etc. I don't understand the detail though but sounds similar to this ticket here: T3 timout & no ranging response errors.
After this, I also tried modem mode as previously I just had the wifi disabled for both bands. I wandered if this may have caused issues. After applying modem mode, the router re-booted but stayed with a solid red light and never came back online with any signal. I had to hardware reset to factory settings again to get the router back online. Our symptoms are very similar to this post: connection regularly dropping
This complete failure happens multiple times a day and is getting very frustrating in terms of all the family at home for holidays. Please can anybody advise ASAP?
