Thank you for clarifying @wildetoni I'm going to pop you a PM so we can take a closer look.  I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message. 

Hi there @dazlicous  Thank you so much for your post and welcome back to the forums.  We are not requesting the return of the Hub 3. You can view information on how to recycle this online here. 

Thank you for popping back to us @WhaleTrain and I am so sorry for any confusion.  To clarify did the agent state that there would be a Hub 5 coming with your deal? Was the Hub 5 mentioned on any emails confirmations etc that you had from us? 

Thank you @Gaz7  I have taken a look on our side and I can see there are a few issues that will require an engineer to take a look.  I will pop you a Private Message now so we can take a look, please keep an eye out for the envelope at the top of you...

Hi there @tooleyuk  Thank you so much for your post and welcome to the community forums, it's great to have you here.  I am so sorry for the confusion regarding your direct debit, to clarify you would need to speak to us via the phone line on 0345 60...