Ashleigh_C
Forum Team (Retired)
Joined 4 years ago
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Re: Overcharged after contract renewal
Thank you for chatting with me via the PM Dalz103 and I am so glad we have now been able to resolve this issue for you. Please do pop back to the forums in the future should you ever need any help and we will always do all we can to assist.478Views0likes0CommentsRe: Netflix Premium removed after contract renewal
Hi there carln1000 Thank you so much for your post and welcome back to the community forums, it's great to have you here. I am so sorry that you have faced this issue with your service and thank you so much again for your post. I'd be more than happy to take a look into this with you via a private message. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.594Views0likes0CommentsRe: Credit not received after cancellation of service
Hi there davehich Thank you so much for your post and welcome to the community forums, it's great to have you back. I am so sorry to hear you have cancelled your service with us but to confirm it can take up to 45 days for the cheque refund to arrive after the disconnection has taken place. If after this time the cheque has still not come through please do let us know and we will be happy to chase this for you.786Views0likes0CommentsRe: Damage to my car
Hi there Ash10 Thank you so much for your post and welcome to the community forums, it's great to have you back here. I am so sorry to hear that you have faced this issue and I will be happy to take a closer look into this with you via a private message. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.258Views0likes0CommentsRe: NTLWORLD email no longer working
We are so sorry to hear that this has happened lee4132 if you do not have an active account with us the we would not be able to reinstate the address. We do advise of the removal of email addresses once you have cancelled your services with us which you can view in the Terms and Conditions of your contract or online here. We do advise this will happen after 90 days but there can be longer.1.4KViews0likes3CommentsRe: Netflix removed when renewing
Hi there cpg83 Thank you so much for your post and welcome to the community forums, it's great to have you here. I am so sorry to hear that you have faced this issue with Netflix after your recent package change. I would be more than happy to take a closer look into this with you via a private message. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.541Views1like0CommentsRe: virgin media mail account closed
Thank you MarySton to clarify, if you log into My Virgin Media are you able to see the email address listed on the account at all? If the account is in your Husbands name we are a little limited on how we can assist as we would need to speak directly to the named account holder.11KViews0likes0CommentsRe: My Virgin Media app showing old address & account details
Hi there tom71 Thank you so much for your post and welcome to the community forums, it's great to have you here. I am so sorry to hear that you are facing this issue with your My Virgin Media account but not to worry we can hopefully assist further on this with you via a private message. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.3.4KViews0likes0CommentsRe: Not receiving emails AGAIN
Hi there HughJarsse Thank you so much for your post and welcome to the community forums, it's great to have you here. I am so sorry that you are facing this issue with your service and thank you so much again for reaching out. Can I just confirm, do the emails never show in your inbox or are they coming through later? Have you also checked they are not in the spam folder?554Views0likes0CommentsRe: Primary email spam problems and I can't change it
Hi there artyrambler Thank you so much for your post and welcome back to the community forums, it's great to have you here. I am so sorry that you have faced an issue with an old email but I would be more than happy to check on this with you via a private message. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.733Views0likes0Comments