Cannot load HUB 4 settings via '192.168.0.1', page is unresponsive on all devices.

[griswoldjr]

I am having the same problem. I can’t sign into the Hub 4.0 to change some settings - same issue as people above. The Connect app is non functioning - doesn’t see the Hub 4.0 

[daltonian]

Please explain what you mean by Power rest - same as a full reset ??

[Sephiroth]

My post should have read:

I doubt that the issue will be solved for as long as you are using the Connect App.  Ditch it, power reset the hub and you should be OK from there.

EDIT:  Not a full reset (not pinhole).  That's a total waste of time and is never needed.

[Matthew_ML]

Thank you for giving some advice out, we also helping daltonian on another thread 🙂 

[griswoldjr]

Engineer replaced router to Hub 5. There was an issue with up stream, and street connection(s). So far, all is fixed and running well. I also ditched the Connect app as it seems to be pointless and maybe a problem in itself.

[David_Bn]

Thanks for the update @griswoldjr, and we're pleased to hear that we've been able to upgrade you to our Hub 5 and that this is currently providing you with a more suitable and reliable service thus far.

Do please keep us updated with any future issues and we'll be on hand to assist where possible.

Thanks,

David_Bn

[IEG]

I am having the same problem - VM Connect app can't see the hub4, and settings page on the hub is unresponsive.  Do I need a new hub?  If so, how do I get one?

[Steven_L]

Hey IEG,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your router. 

I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

[alie1]

Hi Has this now been resolved or is there a work round, just comeback from 2 weeks away had a power cut and when trying to reset got the white pay of doom. Not great as have an autistic son that just does not understand when the wifi is done 

thanks 

alie

[Daniel_Et]

Hi @alie1 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're having and the impact it's having on your son.

How have things been since you posted?

We can see your Hub is currently in modem mode. Have you tried putting it into its default router mode and then attempted to manage your Hub through the Connect app again? 

Please pop back to us at your earliest convenience.

Regards,
Daniel

[Sephiroth]

I suspect that modem mode is aeli_1’s way out of the problem.