Cannot load HUB 4 settings via '192.168.0.1', page is unresponsive on all devices.

[griswoldjr]

I am having the same problem. I can’t sign into the Hub 4.0 to change some settings - same issue as people above. The Connect app is non functioning - doesn’t see the Hub 4.0 

[Client62]

Contact VM Customer Support, this is a known Hub 4 issue.

[griswoldjr]

I’ll jump in here too. Same issues as above re. Hub 4.0 settings.

Can’t sign in/white screen 

Connect app is non functioning

[daltonian]

I did a reset etc. - still no access and also I was told by support that a fix to the hub4 software has been recently applied. 

[Zach_R]

Hi @daltonian, 

Thank you for your post and welcome back to our community forums. We're here to help.

I've just responded to the other thread that you've made about this. We'll continue to assist you with this matter from there going forward.

Thanks,
 

[Zach_R]

Hi @griswoldjr,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm so sorry to hear of your recent issues with the Hub 4 and the Connect App. Are these issues ongoing today for you? If so, would you mind clarifying what troubleshooting you've performed thus far in an effort to remedy this?

Thanks,
 

[griswoldjr]

An engineer is due to visit today, so hopefully issue will be found and solved.

[Sephiroth]

I doubt that the issue will be solved for as long as you are using the Connect App.  Ditch it, power rest the hub and you should be OK from there.

[daltonian]

Yes I have heard that it's known issue but was told it has been fixed - sadly not yet !

[daltonian]

Was it fixed ?