Forum Discussion
I am having the same problem - VM Connect app can't see the hub4, and settings page on the hub is unresponsive. Do I need a new hub? If so, how do I get one?
- Steven_L8 months agoForum Team
Hey IEG,
Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your router.
I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L- alie17 months agoSettling in
Hi Has this now been resolved or is there a work round, just comeback from 2 weeks away had a power cut and when trying to reset got the white pay of doom. Not great as have an autistic son that just does not understand when the wifi is done
thanks
alie
- Daniel_Et7 months agoForum Team
Hi alie1 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear about the problem you're having and the impact it's having on your son.
How have things been since you posted?
We can see your Hub is currently in modem mode. Have you tried putting it into its default router mode and then attempted to manage your Hub through the Connect app again?
Please pop back to us at your earliest convenience.
Regards,
Daniel
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