Engineer replaced router to Hub 5. There was an issue with up stream, and street connection(s). So far, all is fixed and running well. I also ditched the Connect app as it seems to be pointless and maybe a problem in itself.
Thanks for the update griswoldjr, and we're pleased to hear that we've been able to upgrade you to our Hub 5 and that this is currently providing you with a more suitable and reliable service thus far.
Do please keep us updated with any future issues and we'll be on hand to assist where possible.
Thanks,
David_Bn
