Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Anyone else having HUB4 modem mode issues?
Yesterday I started experiencing poor performance on my Gig1 line. I run my HUB4 in modem mode.I tried to access the web interface to check the network log and see if there were any errors. No matter what I tried to do, I could not access it. The por...
Magenta Light WIFI quality poor
Hi guys I have been having problems with my Hub3 been constantly on Meganta with Router Mode and WiFi drops on and off and WiFi quality been poor for sometimes now. My Hub3 been on same place for years which is well clear and ventilation araund it. I...
My Internet & Wifi Keep Dropping Out
id like to ask why over the past week & a half or so my wifi & internet keeps cutting out & ive never had this issue before & sometimes it even cuts the phoneline (cause its all connected) its like just now it happened again for about 5-10 mins but i...
Has Anyone managed to use a Hub5x in modem mode successfully?
Having a real issue with this hub5x. New install last Saturday, going to have to cancel if I can’t get this working. it says it’s gone into modem mode and the hub light does turn green, however it doesn’t change ip to 192.168.100.1 and stays at 192.1...
Resolved! tp link wifi extender not connecting
morning, I've recently joined virgin, my wifi is pretty good inside my house it drops when I go into the garden , I've got a tplink AC750 wifi extender that I was hoping to use to boost the signal around the garden when I'm out there,I can't get it t...
Hub3 overheat
My hub has a solid red light. I have switched it off and done a factory reset today and a couple of weeks ago but nothing has changed. It is not in a particularly warm room and well ventilated
Resolved! Pre & Post RS Errors - Is this Healthy?
Can anyone advise whether the below are good/bad/to be expected. I am on M350 (in Modem Mode) and over the past 6 months have noticed a decline from our usual 75Mbps D/L speeds to regularly only getting 25Mbps (I would LOVE to think we ever got clos...
No internet service for almost a week
No internet service for almost a week, many calls later and online chat to be told nothing about what’s going on, was told on Saturday it would be resolved by Sunday night at the latest, it’s now late Monday. Someone at virgin needs to pull their fin...
Renewal offer was not met, 264mb for 24 pounds but I am paying 55 pounds
   Got offered 264mb for 24 pounds so that I wouldn’t leave virgin media, now they refuse to give it to me.Hello, we had to move houses in may 2024 and I decided it was a good chance to get a new contract with another provider as my contract with vir...
Regular dropped packets while gaming & T3 timeout errors
Hi all,Hoping I can get some help here as I have tried to use the online service checker and keep getting sent round in circles with rebooting the hub / factory resetting which hasn't resolved the issue.We have recently moved into this house a couple...
