Boot up router remotely

[brian01_uk]

I'm out of UK and no physical presence possible. I guess a power cut may have happened. Status message of Virgin services says broadband is good, but router is not working??. How can this be checked and turned on as I see no way to do this with the mobile App at this time. Thanks in advance as all my house services are down as a result, including security!!!! [MOD EDIT: PERSONAL INFORMATION REMOVED]

Hope this helps you help me!! Of course, if I've got it wrong, I'll have a piece of humble pie!!!

Thanks in advance...

Brian

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[nodrogd · Accepted solution]

AFAIK there is no way of logging in remotely. If there was it would be a serious security risk.

[Client62]

Our Hub 3 has a screen to enable remote access, in our case it is all greyed out, but I am aware that is not the case for all Hub 3s. 

With the public IP of the Hub or the FQDN it would be possible to ping the Hub to see if it was running.

[legacy1]

Maybe the power cut is ongoing? Maybe it tripped the rcd

[Tom_W1]

Hi @brian01_uk thanks for your post here in the Community, although we're sorry to hear of the concerns you've raised surrounding your loss of service.

I have checked things over on my side and the Hub does still seem turned off at the moment, are you still experiencing this loss of service?

We can look to send a technician out for you, but there would need to be someone in the property at the time of our visit - is this going to be possible for you to arrange?

If so, please let us know and we can send you a PM to give you a specific appointment time.

Many thanks