Managing Your Account - Cable - Page 546

Virgin media TV?

I’m a new customer to VM and have recently signed my contract for M350, While filling out my contract I saw an option to add “VM TV (somthing like that) for free but stupidly I thought they were trying to charge me more.Is there anyway I’m able to ge...

New Build Infrastructure for a single dwelling

Hi there, Im after some help, I believe Im after a "spotter". I am in the process of service enquires and I need a new infrastructure connection ie gigabite connection for a new 2 bedroom house. The post code cannot be found on the virgin media syste...

Overcharged on last 3 bills

After Virgin advised it was putting up charges during my contract I rang on 21/3/23 to close my Account . I spoke to Tony on Retentions who advised that if I did not leave he could offer me a deal of £83 a month for next 18mths (with no loss of serv...

Cancelling Account

Why is it impossible to cancel your account. I get hung up on, on the phone, the texts are never answered and whats app just goes round and round saying they have lost me. It's an absolute disgrace.

Unable to cancel an add-on until 48 hours has passed after set up.

I have just been informed that after adding Sky Sports add-on, "it takes minimum of 48 hours to get our tools updated, so its 32 days minimum, so you can contact us after 48 hrs and give us 30 days notice"Which suggests that it's not a 30 day rolling...

Appalling service when trying to cancel Virgin Media!!!

After being loyal to Virgin Media for about 15 years we finally decided it was time to move on.We initially spoke to a VM representative who when we told him we wanted to cancel our service with them started a barrage of security questions, informed ...

moving home, double 1st bill?

HiI joined VM 11 months ago on 18 months contract, it is still 7 months let to run.I told VM today, that I am moving house and would like to move my existing broadband contract to new address which also has VM connection. I understand there is £20 ad...

2 month into trial, no amazon voucher received

Hello, When we signed up for the trial (bd20 8tq area) there was a message in the trial section of the forum announcing everyone would get an additional £100 amazon gift voucher after two months as well as one at the end of the six months. I have h...

Check phone number

Hi, I got an email from Virgin recently saying they've tried calling me but I haven't answered, I haven't gotten any calls from them so I'm not sure if I made a mistake putting in my phone number. I can't figure out a way of checking the phone number...

Memorable word

Hi, when I ring up Customer Service it isnt letting me get past the Memorable Word part. I only joined Virgin Media on Monday and don't recall even making a memorable word.. and I have tried going on the MyVM app and on Account Details and there is n...

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