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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 22214 Views
  • 38 replies
  • 7 kudos

virgin not honouring contract

hi, i recently upgraded my package through the website, had confirmation email and it says my orders on its way. however its not been actioned and ive not recieved my sim or broadband speed change. ive gone through live chat and rung customer service...

bobh2 by Joining in
  • 215 Views
  • 1 replies
  • 0 kudos

Account not setup (M63)

I have been with VM for years, but today I'm confronted with my TiVo box telling me there's an issue with my account setup, error M63. It seems to not be letting me do anything much, hasn't recorded scheduled programmes, won't let me record.Not what ...

Re : Voucher

I signed up for a broadband contract in December 2022 and was told that I would receive a voucher of £120 after 120 days of my payment validation.    I have not received any e-mail or update since then.  Could you please look into this. 

Dodo12 by Tuning in
  • 263 Views
  • 2 replies
  • 0 kudos

Free xbox s 2023

2 week ago I was told it was ready to be delivered by exercise and not long now to wait........so its been 6 week not 4 like promised...I am also going to trading standards about this as it appears to be another scam, if not sorted I'm definitely goi...

Account Number

Hi, I'm also in a very similar situation. I have recieved two emails after signing up with Virgin broadband but in the documents that were attached it left the account number and region sections blank. I really need this information quickly to sort o...

Email verification

Hi,i have been trying to sing in to my account but every time it says that i haven't confirmed my email address yet. Please check your inbox for a message called 'Verify your My Virgin Media email' and click the link in the email. But I haven’t recei...

Turki by Joining in
  • 552 Views
  • 7 replies
  • 0 kudos

Really shocking service.

Appalling service from VM.Applied for Gig broadband online for new house but address not shown on postcode finder.received call by a gentleman stating that there was VM installed already at the property below and that I should take the business broad...

Bluesgit by Joining in
  • 341 Views
  • 1 replies
  • 0 kudos

Not impressed !!

I am or of contract and decided I had had enough of paying 70 quid a month for a phone line I don’t use and slow internet and Wi-Fi I can only get in half my house ..in April I contacted customer services and cancelled my services.  I was told I woul...

2 digit area code reference

hi...what is the 2 digit area code for longcroft?..i just got started with virgin media and i want to register but i didn`t get my first bill yet so i really don`t know where to look for that code :-?? My postcode FK4 1QD

sc1967x by Joining in
  • 345 Views
  • 1 replies
  • 0 kudos

Unable to change contact number

I can't update my contact number. It says "Sorry the changes you made were not saved, please try again"Why do you have this option if it doesn't work?Could you please sort this for me?Thanks

Teban by Joining in
  • 696 Views
  • 12 replies
  • 0 kudos