Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsTotal Loss of Service, Warning to New Customers Just felt the need to share my experience thus far with Virgin Media after being left without internet and tv through no fault of our own. Hopefully this gives new potential customers an idea of what...Contract renewal Can I ask why I cannot access my renewal offers within my app or account even though you are telling me my contract is ending soon and it’s time to renew?? I could access them a few weeks ago but sin...New Contract I am having a nightmare dealing with Virgin Media, staff don’t ring back and asking to speak ta a manager is beyond belief. After at least 8 attempts in asking one finally rang me back late one even...Monthly bill not taken from my bank account. My VM account for broadband and home phone is normally taken on the 19th of every month by direct debit. It is now 5 days since that date and still no payment has been taken from my bank account but...I used the wrong email on my virgin contract I can't do anything about it since the details are on the incorrect email which isn't mine so I can't access it. Virginmedia/O2 Account Link Issue Hi, I'm having the same issue as a number of others when trying to link my Virgin account on the new Virginmedia/O2 site. When I try to link my account it says that it doesn't exist, I'm using the...Netflix activation Hi i I have just renewed my contract and was supposed to get an email to activate Netflix not received it. I see from other posts comments about going to MyVergin media and clicking on a banner but...Netflix Activation Hi Everyone, I’ve got Netflix free as part of my package but I never received an activation email. I was already a Netflix customer at the time I moved to virgin media. On Sunday I spoke with Virgi...SolvedOrder Packaging for equipment return broken on website Hi I’ve requested pre paid returns packaging for my hub as I’ve left virgin. But it never arrived. I’m receiving emails threatening £40 fines. I’ve tried a number of times to order packaging on you...Struggling to speak to a human being I have several issues (surprise surprise) and need to speak to a human. I nearly threw my precious phone across the floor just now. You can't even press to leave any more. I assume you just press a b...
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