Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Disconnected early

  I contacted Virgin (web chat) 13th Dec to inform them I was moving and wanted to cancel giving 30 days notice..they offered an alternative contract for my new address which I initially agreed to but at the end of the web chat cancelled it. Virgin w...

TTJKSKJ by Joining in
  • 1 replies
  • 0 kudos

Whattapp, are they real people?

Good Morning,I ask the question, when one is chatting to Virgin Media via WhatsApp, are they humans or bots?On the 8th of this month, I downgraded my package, cancelling the tv and just kept the broadband. Everything was fine. Explaining to me what w...

bensonfive by On our wavelength
  • 6 replies
  • 0 kudos

How to speak to a manager

How can I speak to a manager? Called the customer service line over 20 times over the last few weeks to resolve several issues. Was promised a package over the phone at £29.99 to resolve my connection rather than cancelling and I am being charged dou...

Channel Removal + Incorrect Charging

I see a charge of 6.99 for On-Demand Charges on my bill. On the details on this charge it says Additional Feature (18) - So it looks like an Adult Channel which I have never used. How to raise this as a disputed charge? They must be a way to check if...

How to add new account ?

My previous virgin account terminated in September and new service started a few days after at a new property. When I log into my virgin account, I only see my old account and cannot work out how to add my new one (even though I used the same email a...

roupen93 by Joining in
  • 1 replies
  • 0 kudos

No compensation

Without Virgin Media for over 30 days in August/September. Complained by phone - told automatic compensation would be paid. Wasn't. Complained online. Email received advising me complaint would be investigated. Wasn't. Wrote to VM in Sunderland. Rece...


I have upgraded my package on 20/12/2022 and received an order reference and that my estimated activation date is 27/12/2022. I have checked my orders on my account and it says there is nothing there and to give it 24 hours. I am now having tv on my ...

marfoot by Joining in
  • 1 replies
  • 0 kudos

Re: Changing to E-billing

Also having major frustrations with switching to e-billing. I have now made the request three times via telephone and continue to get paper bill with the £1.75 monthly charge. I cannot sign up for e-billing on the website, The facility does not exist...