Looking to renew my package at a cheaper rate?
Contract expires this weekend
Forum Posts
Contract not renewed!!!!
I am so frustrated with the service I am getting!!!! It took over 2 months to get Netflix back after it was terminated in error. Broken promises time after time. Now, I signed up to a new contract and was sent the documents but it hasnt been actioned...
Not going to use VM to control my Netflix subscription, getting repeated emails to activate it.
I have Netflix as part of my contract but will not be activating as I have extra users on my premium account, which is not allowed by VM managed Netflix accounts. Also there seems to be lots of issues raised on the community regarding getting VM to m...
Cannot login to virgin media account in browers
HiI've been trying to log into my virgin media account through different browsers with no success. I have tried chrome, edge and firefox. After typing in my login details, it's just always the loading page and can't proceed further. I have access to ...
Refund
Hello,I was due a refund but didn’t receive it. Web chat person told me my DD had been cancelled by virgin so they couldn’t refund me via my bank. They told me to reverse my last payment so I’d get that money back then I could pay the difference. Thi...
On 350 but only getting 250
After (finally) getting my billing issues resolved, I checked my package and found that YET AGAIN VM cocked up my package, so I made an online fault C-070723720 and received a resolution, which adjusted my package to what it's meant to be.I now see m...
Why have we been disconnected
Hi, I spoke to an advisor on Monday 03/07/23 about upgrading my contract, then after some discussion with my husband we decided it wasn't what we wanted so contac8them again on Tuesday 04/07/23 to cancel it ( within the 14 days cooling off period). A...
Moving connection point
hi, I hope someone can help. I need to find out how I can book an engineer to move where my cable comes in because we’ve had an extension. It just needs moving about 7 m. I’ve tried to get through on the phone but it just seems to keep putting me thr...
Hacked account
I have received an email confirming that I have added an asian channel to my package. Obviously I know nothing about this. Does this mean that my account has been hacked?
Move home
Hi, do anyone know how to apply broadband move services except the live chat? Because I applied from 15 June, there is no one given me any feedback. The funnest is I don’t know why Home Telecom LTD was giving me a message about move home.Now I’ve alr...
