Hi, I have left the company that I was with when I set up my account. The email i used is no longer available to me so I cannot receive any emails that is sent to it.I want to change the email to my personal email address. How do I do that please?Tha...
My recent attempts to contact VM by telephone have been unsuccessful because I was unaware what was meant by my "memorable word", which I don't recall ever been asked for in almost 15 years as a VM customer. I now know that it needs to be set up in m...
Hi allPosting here as no one with VM phone support seems to understand what I’m getting at. I cancelled my contract with 6/7 weeks notice. The final date of service was 10 May, which was also the last day of my 18 month package deal contract. All fin...
Hi, my virgin media services are due to be cancelled today but I haven't heard anything. Can someone check this is happening. I have the transcript of my conversation and it definitely should be cancelled today Thanks
Whilst i got 360 sorted.....I asked for e billing to be put in place. I am still getting postal bills ...why they said it had been done ...2 months ago and more........
I entered into a new deal on 24th Apr 2024 via retentions. I can see the new contract on "My virgin media" and the start date is effective of 24th April 2024. However a bill also generated on 24th April against the old contract for the May to June pe...
Hi, my contract was due to end in April - so in March I took up the online offer of a new one, but despite getting an email with a contract I still kept getting invites to renew and notifications that my contract would soon expire. This week, after ...
Yodel have had my return kit since 1st May and you keep sending me emails and texts saying you will be charging me. Take it up with your supplier who have probably thrown it over a hedge or something. Don’t even think about charging me.
I cannot believe there are members of Virgin Media conning people into taking the volt package & our monthly payment has doubled! please I need to cancel my volt subscription right away
I did an account transfer recently after my mom passed away and need help with my bill as I want to reduce it but I'm getting no help from customer support and my complaints keep being closed without a response to them.Ultimate Volt bundle £130.50 Li...
