How do I confirm my contract agreement

[Stevev2]

Hi,  my contract was due to end in April - so in March I took up the online offer of a new one, but despite getting an email with a contract I still kept getting invites to renew and notifications that my contract would soon expire. This week, after seeing that my bill had more than doubled and getting more reminders that my contract had ended I tried the renew thing. Another email with another contract, but it still doesn’t show on my VM account.

The phoneline doesn’t really have an option for this… can someone help or explain?

Thanks.

[Lee_R]

Hi @Stevev2 thanks for posting and welcome back to our community.

Sorry to hear of any confusion around your package and for any inconvenience this may be causing. I would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

[Lee_R]

Hi Stevev2 

thanks for getting back to me privately.  
This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
Regards
Lee_R