Forum Discussion

PaulDS1's avatar
PaulDS1
Tuning in
11 months ago
Solved

Handset agreement

Hoping someone can help me out with finding out the outstanding balance of a Virgin handset. We've searched old emails for the security key etc but nothing is working.  Have tried some of the telephone numbers listed in previous posts but they're not working!

Many thanks 

  • Hi there PaulDS1 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry that you have not been able to find the credit agreement information but I would be more than happy to check this here for you via a private message. 

    I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.

  • Hi there PaulDS1 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry that you have not been able to find the credit agreement information but I would be more than happy to check this here for you via a private message. 

    I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.

    • Shaz-1112's avatar
      Shaz-1112
      Joining in

      Hi. I am also having trouble finding info about my handset contract. I dont have my emails with key number or agreement number. I want to know how much and how long is left in my agreement. 

      • Daniel_Et's avatar
        Daniel_Et
        Forum Team

        Hi Shaz-1112 👋 Thank you for your post and welcome to the Virgin Media Community 😀

        In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

        If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

        Regards,
        Daniel

    • Lucym54321's avatar
      Lucym54321
      Joining in

      Please can you help. I was on the phone yesterday for about an hour and a half to virgin I need to be told I need to then speak to O2. I called O2 today. I need to be told I need to speak to somebody at virgin. I’m now losing the will I just need to know when my virgin handset agreement expires. Thanks 

      • David_Bn's avatar
        David_Bn
        Forum Team

        Thanks for your post on our Community Forums Lucym54321, and a very warm welcome to you!

        Sorry to hear of the frustration caused by the difficulty faced when trying to find out a simple piece of information in relation to the handset agreement.

        Check out the envelope in the top right hand corner for a private message from me

        Thanks

        David_Bn

  • Can someone please help me?  I'm trying to speak with someone regarding making a payment for handset contract.  No one seems able to help.

    • Paul_DN's avatar
      Paul_DN
      Forum Team

      Hi Janel227,

      Thank you for reaching out to us in our community and welcome, if your number was migrated over to 02 please call 0344 809 0202 if not then please call 0345 602 4420, they will be able to help further.

      Regards

      Paul.