Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
I have been paying Virgin by faster payment for many years. I pay £25 most weeks so that when my bill is issued I am in credit, most people would consider this to be a good customer but Virgin clearly see things differently. Virgin for some reason ha...
Virgin media staff are thieves and liars!!I have been lied to by virgin media and my money taken. They ended my contract and started a new contract without my consent and charging much more than the contract I signed. Their agent that connected me wi...
I have virgin broadband at my home. My wife is an employee of Liberty Global and has moved in with me. I understand that if we take out a package with Virgin on her name it will be cheaper. In this regard I have a few Qs. After reviewing some contra...
I left VM on 27th November 2023 as was immigrating to Australia. I provided proof of address in Australia, but was still charged over £200. This was eventually returned to my bank in January. I returned VM equipment via their yodel return service. I ...
I have been trying to resolve this problem since April 2023 with no success. The debits keep occurring, even though I have no subscription to Netflix in any way whatsoever. I have contacted Netflix twice & they confirm that I am not in their system &...
Hi there since upgrading to hub 5 I have sent my old hub 3 back on the 29/12/23 and have the receipt and tracking number to prove it, yet I keep receiving emails saying you’re awaiting the return. If a virgin media member could contact me to resolve ...
Is something going on? I've had a two bills issued that have been wildly miscalculated. I've had to call VM twice about these to avoid being overcharged, both times the advisors have reported problems with their systems. I then logged a complaint and...
Hi,Every time I try to login in to my Virgin Media account, get as far as inputting my email and then I get an error message. I don't even get to the password page it just gives me an error.I have tried a new browser, clearing cache and cookies, and...
Hi, here is my saga with VM:I called customer services on 01/08/22 to give my 30 days notice to end the contract.After explaining my reasons, rep said he would put me through to the "cancellation department". Needless to say, the 25 minutes and 14 se...
We have been a happy and loyal customer with Virgin Media for over 20 years, we have given our 30 days notice period and was given a date of termination which was February 7th. My mother has bad medical conditions/mental health so per below is not h...
