Sent my router back but keep getting emails saying you haven’t received it

[Hunderwood]

Hi there since upgrading to hub 5 I have sent my old hub 3 back on the 29/12/23 and have the receipt and tracking number to prove it, yet I keep receiving emails saying you’re awaiting the return. If a virgin media member could contact me to resolve this please that would be great thank you.

[Kain_W]

Hi Hunderwood,

Thanks for your post and welcome back to the community.

Many apologies for any problems faced with the returns process, so we can investigate this further please expect a PM.

The message will appear within the envelope icon.

Regards,