Hi, I signed up to broadband a few days ago but haven’t received the welcome email so don’t have an account number. The only email I have is the pre-contract forms. I was also expecting delivery today but have not received this or any communication from virgin media. Any help would be greatly appreciated.
Hi LeahDarragh
Thank you for reaching out to us here, welcome to the community.
I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.
Thank you
Jon
The same thing has happened to me. I'd be really grateful for some help as I can't find anything
Hi LeahDarragh
Thank you once again for reaching out to us here, i understand that this has now been resolved for you. If you need anything further please do not hesitate to come back to us here.
Thank you
Hi LeahDarragh
Thank you once again for reaching out to us here, and thank you for talking by private message. I now understand that this has been resolved for you, if you need anything further, please don’t hesitate to come back to us here. Thank you
I got the same problem as well!!!!
Same issue here. It has now been 2 full weeks since my broadband was activated, but no contract or account number despite requesting them multiple times. In addition, Volt benefits have not been added.
I would say shocking, but you know, it’s Virgin Media!!!
Forum TeamHi PJN_1,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you've not received any contract documents and that Volt hasn't been added. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security.
I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
Thanks,
Hi,
I’m having the same problem. Still no confirmation email but I’m getting other emails from Virgin. Customer service tried to send a copy of the contract but I didn’t receive that either.
Would appreciate some help
Forum TeamHi mariadonn
Welcome to the Community Forums!
I'm sorry to hear you've also not received your contract confirmation email from us. I'll be happy to take a look into this for you.
I've dropped you a PM
I am having the same trouble with my new account. I have received the setup box and broadband is up-and-running but my contract has not been emailed. Seems to be a running issue. May I have some assistance please.
