CazH73
11 months agoJoining in
New Contract not Received
I renewed with retentions team over the phone, decided to upgrade to Mega TV with Sky Sports & Cinema,250mb broadband & weekend chatter for the offer of £48.62 per month,as the agent discounted by an extra £10 per month.
I have received the pre-contract documents,but not my actual new contract and my old contract is still showing on my account.
Also,on the MyVirgin app my next bill is showing as £63.15?Can you please check that my new contract has gone through?
Yes, you should have a new contract in writing to confirm what you will be getting and how much it will cost. Otherwise you may find (as others have done) that you have been given and charged something different.