Unauthorised contract
My contract is ending soon so called up to see what was available. Spoke to someone for an hour, transferred over to another dept, cut off. Called back, spoke to someone else who quoted completely di...
Forum Discussion
So here we are 14 days later and right on the last day of cooling off period.
Initially I was led to believe this was getting looked into, taken offline into private messaging. The agent messaging me said he was going to look at the detail. After a week I heard nothing and chased to find he'd been 'assigned t a different project'. Another agent took it on and offered me a resolution which was to honour what I'd been offered initially - sorted I thought until the contract came through and had the same price hike after 6 months.
I chased and got nothing, chased today and the agent confirmed the resolution wasn't possible and it was a 'misunderstanding' !! The same 'misunderstanding' as the first time.
There's no misunderstanding here, just mis-selling and I'm taking it further. There's too many 'misunderstandings' on here.
Hey GRW1964,
With this we are still looking into this with you via Private message and are reviewing everything stated, if you continue to keep in touch with myself there, we will fully review this to see what was originally offered for you.
JoeJoe, my follow up post was to highlight the fact that I was told exactly the same 2 weeks ago and ended up in the same place I started. I know you’re still looking at it but all that means is it wasn’t looked at when I raised it initially wasting a fortnight. Hopefully the outcome of your 2nd review will be based on the complaint and quicker.
