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Cannot login to account, keep getting error code FSB50

jamesm9994
Joining in

on ‎12-01-2024 17:51

Hi,

Every time I try to login in to my Virgin Media account,  get as far as inputting my email and then I get an error message. I don't even get to the password page it just gives me an error.

I have tried a new browser, clearing cache and cookies, and trying in incognito mode. Nothing works. I am a new customer and need to setup my account details but cannot access my account.

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2 REPLIES 2

Graham_A
Very Insightful Person
Very Insightful Person

on ‎12-01-2024 19:06

This post has been moved here as it is not a VM email related issue.  As a new customer you will have a non Virgin media email address as your account username.

This is the first time I have seen a post referring to the FSB50 error when using a third party email address.

The VM Forum Team should respond here in due course.

 

 

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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Daniel_Et
Forum Team
Forum Team

on ‎13-01-2024 08:46

Hi @jamesm9994 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the issue you're experiencing 😔

Just to confirm, is the error code "FSB50" showing up after inputting your e-mail address and then clicking on the "Sign in" button?

Also, would it be possible to provide a screenshot of what you're seeing?

Please pop back to us at your earliest convenience.

Thank you for your support @Graham_A 👍

Regards,
Daniel

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