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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 16 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 81 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Virgin email won’t send

Hi there. My Virgin email on both my iPhone and laptop is saying ‘Cannot connect to the outgoing Mail server’. I can receive, but not send messages. This has been going on since yesterday. Is this a Virgin-wide problem or is it just me and what is th...

Lu2 by Joining in
  • 1 replies
  • 0 kudos

Outgoing emails blocked

All my email addresses and my two accounts have been blocked with the message ...But I have not sent emails for two days on one of the accounts.I have been waiting 5 hours on teh chat line for help.Fortunately I have a gmail account which works.

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edickens by Joining in
  • 2 replies
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Problems sending email

Hi,I am unable to send emails from my ntlworld email account. I am receiving emails but cant send on my desktop app or mobile app.Please advise.Thank you

Unable to verify new sign-in email address

I recently received an email from VM requesting me to change my “sign-in” email address.  Since I already have a gmail address, it seemed it wouldn’t be a problem.  However, after changing the “sign-in” address to the gmail address, I then received a...

tc27usl by Joining in
  • 7 replies
  • 0 kudos

Deleting old virgin net email addresses

It is some 20 years since I left virgin net as my ISP. I have never had an account with Virgin Media.I still have 2 old email addresses which I don't use but am receiving regular spam email on. I have been unable to delete these (even the ...

AlexUK2 by Joining in
  • 6 replies
  • 0 kudos

Resolved! MS Mail update to MS Outlook

Hi,I am having to update from the basic MS Mail app to MS Outlook on my laptop. I have had an nltworld email for over 20 years so you can imagine how many people this is registered with (and of course I don't have that full list!).  I understand Virg...

CSSK by Joining in
  • 2 replies
  • 0 kudos

Setting up email on new phone ntlworld email

My husband is trying to set up his email on a new phone. He can log in using his password on webmail so we know that works. However after following the instructions for setting up, using imap and smpt with virginmedia server names, he is denied acces...

alienor by Dialled in
  • 15 replies
  • 0 kudos

delete old NTL email account

Hi forumI have a old NTL email, that i know longer use, my passwords etc do not work and I no longer have any connection with virgin media. I suspect it is being hacked and i would like to delete the account for peace of mind?

9184 by Joining in
  • 1 replies
  • 0 kudos

CCTV emails blocked

Last week my cctv system stopped sending emails.On investigation turns out that the cctv is handshaking with the email server but when the email itself is sent it appears to be blocked.The 123-reg email support team investigated this and suggested th...

solobay by Joining in
  • 13 replies
  • 0 kudos