Email
For all Virgin Media Mail questions.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

smtp2go_namesco_spf_dkim_3
ravenstar68 by Very Insightful Person
  • 32355 Views
  • 0 replies
  • 16 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 52414 Views
  • 0 replies
  • 81 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

outopt.JPG tbirdsave.JPG
ravenstar68 by Very Insightful Person
  • 34604 Views
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 45078 Views
  • 8 replies
  • 7 kudos

New Levels of Spam

Hi All, Over the past 2 weeks there has been a significant step up i the amount of SPAM. I realise that its Christmas so the people sending this up probably step up their efforts - but surely VM should be catching these obvious mails and stop them at...

keeping a blueyonder email account

Hi My elderly neighbour has recently switched from Virgin to BT. She has a 'blueyonder' email account that she accesses via Thunderbird. She is worried that she will lose access to all of her emails. She is keen to keep the blueyonder email account a...

MrT4 by Just joined
  • 382 Views
  • 2 replies
  • 0 kudos

Our email addresses have ceased to exist

Hi, the post below came via email while we were away on holiday.  Since coming back I've found that we can no longer access our main email accounts that we use. The only one it recognises is the  Virgin Media account email (this one) which I don't re...

Suel1951 by Joining in
  • 1114 Views
  • 8 replies
  • 0 kudos

Redundant Blueyonder account

Hi I have an old Blueyonder email address that I no longer use and wish to be shut down. How do I do this?I have not been a VM customer for many years Regards Chris 

Chris119 by Joining in
  • 334 Views
  • 3 replies
  • 0 kudos

Your Virgin Media Mail account is currently unavailable

I'm getting a "Your Virgin Media Mail account is currently unavailable" message. However, I have just successfully changed the password but I am told the account is still locked. Can you help please?

scoopd by On our wavelength
  • 246 Views
  • 2 replies
  • 0 kudos

WHY IS MY EMAIL LOCKED

Hi Kath, Please help me.. I am having EXACTLY the same problems as the previous poster. I sent some emails this morning trying to sort out my cancer care. I tried to send another email literally seconds later [through thunderbird] but a message came ...

How to Change virgin.net email password

I am trying to change my @virgin.net email password but am unable to do this online nor on telephone support. If I try the password reset on the Virgin Media webpage, I get the following error: Your email or password was incorrect. Please try again o...

kmuroga by Tuning in
  • 345 Views
  • 1 replies
  • 0 kudos

CANNOT LOG IN TO MY EMAIL

Haven't been able to log in to my email for about 5 days. Says some nonsense about translating into Luxembourgish, then says Forbidden. Can someone sensible help me please as I'm not going to waste my time ringing the "Help" Centre. Never again, abso...

Resolved! Unable to add @ntlworld.com email to Amazon Fire mail app

My mother recently purchased an Amazon fire and I have been trying to add her ntlworld email address to the app. Whenever I do this, I receive the following message:I have tried this multiple times and the password is definitely not incorrect, as I h...

IMG20240108194741.jpg
MikeJH82 by Joining in
  • 641 Views
  • 2 replies
  • 0 kudos