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Cannot access emails on my new phone.

Ginger19
Joining in

Hi, I recently had a new phone & transferred everything from my old phone. Unfortunately,I now cannot access my 1 of my 2  email accounts on my new phone has it says the password is incorrect.I have tried to change the passwords,one did start working,but not the other one.Any help would be appreciated.Thank you.

5 REPLIES 5

jpeg1
Alessandro Volta

They've changed the email procedures recently. Have you followed this? 

https://www.virginmedia.com/help/broadband/manage-email-account

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Thank you, I have followed these steps & checked my settings,etc but I can still only get access to one of my emails.

jpeg1
Alessandro Volta

Can you access it by webmail? 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

No,it just keeps saying server error.

Tom_W1
Forum Team
Forum Team

Hi @Ginger19 thanks for your post here although we're sorry to hear of the concerns you've raised here.

Can you please provide a screenshot of where it says server error, can you advise what app you are using please?

Many thanks

Tom_W