Cannot access emails on my new phone.

[Ginger19]

Hi, I recently had a new phone & transferred everything from my old phone. Unfortunately,I now cannot access my 1 of my 2  email accounts on my new phone has it says the password is incorrect.I have tried to change the passwords,one did start working,but not the other one.Any help would be appreciated.Thank you.

[jpeg1]

They've changed the email procedures recently. Have you followed this? 

https://www.virginmedia.com/help/broadband/manage-email-account

[Ginger19]

Thank you, I have followed these steps & checked my settings,etc but I can still only get access to one of my emails.

[jpeg1]

Can you access it by webmail? 

[Ginger19]

No,it just keeps saying server error.

[Tom_W1]

Hi @Ginger19 thanks for your post here although we're sorry to hear of the concerns you've raised here.

Can you please provide a screenshot of where it says server error, can you advise what app you are using please?

Many thanks