Forum Discussion

madred's avatar
madred
Joining in
12 months ago
Solved

Can’t access email

Hi. My mum cannot access her Virginmedia email account. I thought it was just a case of redoing the password but the email account is not being recognised. I have seen posts on here to help this. Please can you help?

  • Ilyas_Y's avatar
    Ilyas_Y
    12 months ago

    Hey madred Thanks for reaching out to us on here and a warm welcome to the Community forums. 👋🏽

    I'm sorry to hear about your mothers email. 😢
    Was the email linked with an active Virgin Media account?

    Let us know.

    Kind regards,
    Ilyas.

4 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    12 months ago

    VM staff might be able to help, but only if the email account is attached to a current Virginmedia broadband account in the same name. Is it? 

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)
    12 months ago

    Hey madred Thanks for reaching out to us on here and a warm welcome to the Community forums. 👋🏽

    I'm sorry to hear about your mothers email. 😢
    Was the email linked with an active Virgin Media account?

    Let us know.

    Kind regards,
    Ilyas.

    • madred's avatar
      madred
      Joining in
      12 months ago

      Hi. Yes the account is ( or should be active).

      • Ashleigh_C's avatar
        Ashleigh_C
        Icon for Forum Team rankForum Team
        12 months ago

        Thank you for confirming for us madred is the account in her name or your own?

        Are you or she able to log into My Virgin Media at all?