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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 14 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 76 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Resolved! email unable to send

All my ntl accounts were working OK yesterday morning (13/01). In the afternoon the accounts were unable to send messages (can receive OK) This is still an issue  tried different accounts and different devise.When trying to send I get the message box...

Colinntl by Tuning in
  • 29 replies
  • 0 kudos

Hacked email account

I am no longer a virgin media customer and due to my email account being hacked I would like to change my password or delete my account, I’ve been on the relevant VM web site to try and change it but it informs me it doesn’t recognise my e mail. Can ...

karlqpr by Joining in
  • 2 replies
  • 0 kudos

Old ntlworld account hacked

Hi my old ntlworld account has been hacked and I would like it permanently removed as the guy is setting up accounts with it.  I haven't used it for 6 odd years, but you haven't deleted the mailbox, as I'm no longer a customer virgin phone line peopl...

Loki2 by Tuning in
  • 5 replies
  • 0 kudos

Unable to get into email account

I have had this email address for 10+ years (with no other virginmedia products) but since this morning my account doesn't seem to exist. I have tried on 3 different devices.. nothing 

rheabaj by Joining in
  • 1 replies
  • 0 kudos


Hi. I am having issues receiving emails through my blueyonder account. I haven't had a new email since October 2022. I have checked settings and all is correct. Does anyone know what the issue may be? Many thanks

Deleted blueyonder email still active

Hi I deleted my blueyonder email address but checking the validator it is still active and when I email the address I get no bounce back . Can you please delete my email permanently 

Not receiving emails

I’m not receiving emails into my account on either my iPhone or my iPad. There are several today at least that I was expecting as have placed some online orders. I haven’t changed anything on my phone so at a bit of a loss as to why t...

SL46 by On our wavelength
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 The mail draft could not be found on the server. It was sent or deleted in the meantime.

Loss of ntl email

I suddenly stopped receiving emails to my ntl world  email on 27/1/23 .I have been using this as my main email for many years therefore it suddenly being discontinued has been a disaster .Whilst I see that Virgin can delete email if no longer have ac...