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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 16 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 81 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Resolved! Main EMail Account Blocked By VM?

Support,On 20th July I was unable to access the IMAP WebMail Server and again today 21st July. I received the message "Your Virgin Media Mail account is unavailable" etc "Follow these steps unlock your Virgin Media Mail account". I have followed the ...

ron_m by On our wavelength
  • 6 replies
  • 0 kudos

Email account security compromised

Hello - we received malicious email quoting password and advising account had been hacked.   Have changed the password but we’re still unable to gain access.   Phoned Virgin last week and was advised access issue was down to current outage which woul...

Latte11 by Tuning in
  • 20 replies
  • 0 kudos

Legacy email hacked

I left VM many years ago, but someone has managed to hack into my old email and is using to to access social media.  Please would you delete my account with immediate effect ?  Please send a PM so I can provide my email address to you Thank you

stephe77 by Joining in
  • 1 replies
  • 0 kudos

Resolved! Secondary Blueyonder email account locked out

Hi,I am the primary email account holder, a account.My wife also has a blueyonder account but has been locked out for about a week.I have spoken to the support people  three (?) times who have raised a priority ticket.I have followed...

tinker1 by Tuning in
  • 15 replies
  • 0 kudos

Loss of email

Hi all. I have been without my email for a week now and I m being stalled with "It should be fixed in the next 24 hours"Has anyone any ideas as to what is going on. I am 91 years old and I rely on my email. I do not use a mobile phone and so many com...

ronjo94 by On our wavelength
  • 22 replies
  • 0 kudos

Log on to media

I have tried to log on to Virgin Media and rejects my password so tried to reset and guess what can not reset password any ideas apart from leaving virgin they are not very good in IT department have tried help and that was a joke think my grandson h...

rickB1 by Joining in
  • 3 replies
  • 0 kudos

Resolved! Email arrives in read format (not bold)

All email messages delivered to my devices are shown as read. Normally messages are in bold type and become normal type after reading but now all arrive in normal type. I have checked the boxes in the reading pane menu and they are set to deliver in ...

sdu60 by On our wavelength
  • 13 replies
  • 0 kudos

Damaged Box

 Alder land Hindley green wn2 A car has smashed into the virgin media box 

KellyH4 by Joining in
  • 2 replies
  • 0 kudos

Email issue

Cannot log into my primary E mail  account .tried phoning customer service.No help what so ever.alway say credentials no longer accepted .been at this for 2 days now almost at my wit's end .

kevcopp99 by On our wavelength
  • 6 replies
  • 0 kudos