Forum Discussion

steve4180's avatar
steve4180
Tuning in
19 hours ago

Unable to access Virgin Media email through apps

Hope someone can help on this please.

I updated my VM password yesterday and cannot now access my email account through apps such such as Mail on my iPhone. I can access email though the VM website, so I know the new password is correct, but it isn't recognised by the Mail app etc.

I have seen reference online to requiring a specific 'mail app password' but cant find any means of generating such a password. Any assistance on resolving this would be appreciated.

Thanks.

Steve

9 Replies

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    19 hours ago

    steve4180​ You need a different password to use with email apps.

    To create one or update an existing one you need to follow these steps:

    Sign into the My Virgin media account for the email concerned with your VMO2ID
    Select Account Settings
    Select Identity & Security Settings
    Select Manage your products
    Select Manage email app password
    Click on the blue button 'Get New Password'

    Make a note of the generated password.  This is what you use in the mail apps along with the vm email address as the username.

    • scientist66's avatar
      scientist66
      Dialled in
      17 hours ago

      Hi Graham, this worked for me and I’ve now got my .ntlworld.com emails working through my mail app on the iPhone - this is my primary email, but the secondary email account, which is a .virginmedia.com account is still not working, do I need a separate password for that and how do I generate one as I can’t seem to see how to do this using the steps you advised (just the primary)

      thanks

       

      • Graham_A's avatar
        Graham_A
        Very Insightful Person
        17 hours ago

        scientist66​ The secondary email account has its own VMO2ID and My VM account. You will need to sign out of the primary account and then sign into the virginmedia.com account and repeat the process to generate an email app password for that account.

  • steve4180's avatar
    steve4180
    Tuning in
    18 hours ago

    Thanks Graham_A, but I have no 'Manage your products' option available and therefore nothing below that in your helpful list?

    Thanks.

    Steve

    • Graham_A's avatar
      Graham_A
      Very Insightful Person
      18 hours ago

      steve4180​  Do you not see a screen like this when selecting Identify & Security settings:

       

  • steve4180's avatar
    steve4180
    Tuning in
    18 hours ago

    Not with the 'Manage your products' option. 

    Just a thought, the main VM account is held in my wife's name. Might the 'Manage your products' option for my email address be available under her ID? She's not around until this evening, so I can't check until then.

    Thanks.

    Steve

    • Graham_A's avatar
      Graham_A
      Very Insightful Person
      17 hours ago

      Not with the 'Manage your products' option. 

      Just a thought, the main VM account is held in my wife's name. Might the 'Manage your products' option for my email address be available under her ID? She's not around until this evening, so I can't check until then.

      No it won't be under the main account.  Each email address has its own VMO2ID and My Virgin Media account.  When you created the new VMO2ID did you click on the button to link it to your VM account or did you skip that part?

      • scientist66's avatar
        scientist66
        Dialled in
        16 hours ago

        Thanks Graham

        That worked.  Got there in the end and it seems to be all OK now.

        What a palaver!