I'm aware there have been issues with virgin systems including email today and wondering if anyone else has the same issue as me and knows of a resolution. I have a couple of blueyonder email addresses, a primary and secondary one. The one listed as a secondary one is the one I actually use more on a day to day basis. Today ive gone through various rigmarole of setting up additional 2 factor identification to both accounts and whilst I can technically 'login' to both accounts, ive only been able to link my virgin media account to the primary virginmedia 02 ID. The other one is also asking for an account name, number, area code etc to link to but of course as its a secondary one it won't allow me to use the same details. How do I overcome this issue?

Elliebluey You can't link two email addresses to the primary VMO2 ID. The secondary email will have it's own VMO2 iD which it sounds as if you have already created as you say you can log into both addresses.

I'm not sure how you have managed to end up in that situation. So far I have only gone through the new sign in process for one of my secondary accounts. I went to sign in as usual with the secondary email address and was then asked to enter a verification email address together with the other security data for the VMO2 ID. At no point did I have to enter any VM account details. That was only needed for the primary account.

Can you provide a bit more clarification on how you got to successfully access secondary email mailboxes? What did you need to do to access the secondary email via webmail and what did you do to access via a mail app?Getting primary account-associated email seems to be (reasonably) straightforward, it is the secondary email mailbox access that has been problematic. cotswold_2008 I opened a new InPrivate browser window and went to the VM webmail sign in page and entered the secondary email address. The system then led me through a series of steps to add a backup email address, enter a mobile number to verify the account and then generated an Account Recovery code for future use. Once all this was completed and verified the VM webmail page for the secondary account opened.I didn't have to do anything new to access the email account via mail apps. They continued to operate as before without any changes. However, if you set a new password for the account as part of the above process rather than reusing the existing password you may then have to generate an app specific password for use with email apps.To create one or update an existing app password you need to follow these steps:Sign into the My Virgin media account for the email concerned with your VMO2IDSelect Account SettingsSelect Identity & Security SettingsSelect Manage your productsSelect Manage email app passwordClick on the blue button 'Get New Password'Make a note of the generated password. This is what you use in the mail apps along with the vm email address as the username.

Yes, ive managed to set two VMO2 IDs. The issue is that when I log into the second one all I can see is a message telling me that I need to link the id to a virgin media account and its asking for account number, area code etc but of course ive already used that on the first VMO2 ID and its suggesting I transfer the virgin media account to the second VMO2 ID. I have no idea how I can get past this issue and view my secondary email account.

I have no idea either! Am going to wait and see if its magically resolved itself tomorrow and if not I'll have to see if I can contact anyone at vm for advice.

Issues accessing secondary blueyonder account | Virgin Media Community

13 Replies

Graham_A
Very Insightful Person
2 months ago
Elliebluey You can't link two email addresses to the primary VMO2 ID. The secondary email will have it's own VMO2 iD which it sounds as if you have already created as you say you can log into both addresses.
- Elliebluey
  Hanging out
  2 months ago
  Yes, ive managed to set two VMO2 IDs. The issue is that when I log into the second one all I can see is a message telling me that I need to link the id to a virgin media account and its asking for account number, area code etc but of course ive already used that on the first VMO2 ID and its suggesting I transfer the virgin media account to the second VMO2 ID. I have no idea how I can get past this issue and view my secondary email account.
  - Graham_A
    Very Insightful Person
    2 months ago
    I'm not sure how you have managed to end up in that situation. So far I have only gone through the new sign in process for one of my secondary accounts. I went to sign in as usual with the secondary email address and was then asked to enter a verification email address together with the other security data for the VMO2 ID. At no point did I have to enter any VM account details. That was only needed for the primary account.
NWoodcock
Joining in
30 days ago
I have exactly the same issue. I reported it and was told it is a known issue and would be fixed this week. I belive that about as much as the statement I had from them 2 weeks that "all my issues were resolved" when we had other login issues.

My hunch on this is that they are putting in a new "unified" O2 and VM system and no-one told the developers to test the case when secondary account holders login. They just assumed everyone is a primary account holder. Hence they neglected to test the logon case for secondary accounts. Any rudimentary testing would have revealed this issue so their test cases must be pants.
- Graham_A
  Very Insightful Person
  30 days ago
  NWoodcock I don't think that is the case. I have several secondary accounts and have successfully set VMO2 Id's for all of them and can access emails on each of them.
  The problems seem to be with secondary accounts that had somehow become separated from the primary account and are in a type of limbo state.
  - cotswold_2008
    On our wavelength
    30 days ago
    I sorted out a secondary email yesterday, following the guidance from @Graham_A and during the process I chose to skip the options given to link to a VM account and/or an O2 account. I was a bit nervous doing so as I thought there might be a fair risk of my secondary email account ending-up disconnected/disassociated from any paid VM cable broadband service - and therefore liable to potential difficulties in the future.
    I was significantly relived to see that when I log in to my secondary email and switch to the "My Account" dashboard I can see status and other information that can only come from my primary VM cable broadband/telephone account. Phew!
    The secondary login account view is (quite reasonably) restricted in functionality compared to the primary but it gives me some confidence that it is linked to a primary account.
- Suzy6
  Tuning in
  27 days ago
  I have the same issue - have managed to create a VirginMedia O2 ID for my primary email but the second one that I have used for years which used to have it's own separate Virgin Media account, seems to be not available to me on web mail. I can't link it to the Virgin Media O2 ID without the ID then changing the access email. And, if I try to set up a new O2 ID for the secondary email address I can't as it wants account number, area code etc and then tries to link that all to the main ID. They'd better get a fix soon!

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Issues accessing secondary blueyonder account

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