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Issues adding email to outlook on samsung

Joining in

Hi, I had my ntlworld email on my Samsung phone but it constantly forgot the password so I took it off and tried to add it back on using imap. I ended up resetting the password but when I try to add it it just says that details are wrong. I am using and smtp the same.

how can I fix this?



Very Insightful Person
Very Insightful Person

@robin69 Virgin Media now require you to use a generated app password for access to their email accounts when using email clients or apps.

VM have recently changed the log in requirements for accessing VM Mail via third party apps.

If you change the password for the account in My Virgin Media > Account settings > Account details you will not be able to use the new password to access the account via an email client. Email client access now requires an app specific password which can be generated in the MyVM > Account Settings > Account details > Mailbox App password management

You are likely to be asked to change the username for the account to a third party email address during the process of getting the app password.  This doesn't change the underlying email address just the way you sign in via My Virgin Media or VM webmail.

You should continue to use the full Ntlworld email address as the username for your mail and but with the generated app password.


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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