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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
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  • 16 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 81 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

OX Webmail

I have logged into my webmail today and it has changed to OX ?  What is this please and how do I search for a specific email.  This system is unworkable. 

lizwm by On our wavelength
  • 1 replies
  • 0 kudos


Why does my Trash folder only go back a couple of weeks? I'm trying to view a deleted email from a year ago, can I do this?  TIA. X

Virgin Email log in

One of our email addresses is  We can't log in to that it says 'forbidden'.  We can access it on the iphone mail app. We do happen to be in the currently problematic Area 14 BD2 - is that the reason, but we can log in to @blueyonder...

ianjayne by Rising star
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  • 0 kudos

Loss of IMAP connection on PC with Outlook

Yesterday I had a connection failure to the IMAP server from my PC using Outlook. I have tried a few times since and still no joy.Following info from previous posts I have removed my NTLWORLD account from Outlook and tried to re-establish the account...

waterfd by On our wavelength
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Resolved! cant access emails

there is no issues on v/m website, so why cant i access my emails, no service statement ????????????

steverb2 by Dialled in
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  • 1 kudos

Emails not working

I have been having trouble signing in to some of my email accounts. The main account is working fine, it is an old Blueyonder account. the new ones have virgin media address (these are an additional 3 account). When I try to scan for new emails it co...

phil2935 by Joining in
  • 3 replies
  • 1 kudos

Been hacked and cannot now access blueyonder emails at all

I have received a threatening email saying my blueyonder account has been hacked and demanding money saying they will post personal information and messages and videos on hat show I access porn sites etc (which I don’t do anyway).  They have not only...

Nhench by Joining in
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Email account Locked

I tried to access my email account yesterday and I could not get in, i tried getting into it from the virgin media site and all i'm getting is the account is locked, contacted customer services and they said I needed to change my password, so I done ...

colinRG by Tuning in
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email not fully working.

I am able to receive emails.I cannot compose, forward, reply or send to trash. these buttons are now grey. The spam button has disappeared,My personal details and address book have also disappeared.This happened 3 weeks ago and is ongoing.

Recovering account - date of birth wrong

Hi all. I’m looking to recover a VERY old email of mine due to an old account for a service I have uses it and I can’t access the account without it, and it seems like my date of birth isn’t valid when inputting it. I can only remember the name of th...

BenB1231 by Joining in
  • 2 replies
  • 0 kudos