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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
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  • 14 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 76 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Delete email address for an old NTL address

Can someone help please I need to delete an old ntlworld email address that should have been closed down years ago but wasn’t. I have recently been hacked as a result of this email and it’s stressing me out no end I’ve deleted it off my phone but nee...

NiNi1 by Joining in
  • 1 replies
  • 0 kudos

Resolved! Legitimate emails being rejected

Hi - I am a lifetime member of Motorhome fun website. I used to get emails 2 or 3 times a week from the system or the members. Now all those mails are being bounced. Not just for me but for all NTLWORLD addresses of members.Can you please WHITELIST t...

VMVanman by Tuning in
  • 14 replies
  • 0 kudos

Email blocked

My emails have been blocked. My IP address is blocked. No one at virgin media seams to no what to do. I’ve done the Spamhaus look up and filled in there form’s to unblock it heard nothing. Iv had the phone disconnected when in the middle of talking t...

Re: Ntlworld email

HiI have got the same problem. My ntlworld email hacked in December and now I can't access it. Did you get a resolution? 

Resolved! Can receive but not send emails ntlworld

I am not able to send emails on my phone or pc, but can receive them ok. Yesterday, I was able to send them on 4g, now even that isn't working today. This appears to be a fairly common issue at the moment linked to a VM305 error, Virgin Media are blo...

Resolved! New customer and SMTP

Hi,New VM broadband customer moved from Plusnet. I have my own domain and previously I sent emails via the Plusnet SMTP relay.As a new VM customer I don't appear to get an email address, so I don't think I can used the VM SMTP relay (is this correct?...

email stopped working

my email accounts has suddenly stopped working AGAIN what's going on?

billye by Tuning in
  • 3 replies
  • 0 kudos

Resolved! Unable to setup a VM email address since signup

Hi,Please help me as to why i am unable to get the above working.Since signup i have not been able to get my email account working/setup. I want to use the email system for myself and family.I have already tried resetting my password and dumping my h...

wezhayes by Tuning in
  • 6 replies
  • 0 kudos

NTL email has stopped working!

My ntlworld email account suddenly stopped working yesterday.The error message on my phone is, "It looks like we don't have permission to get email for *****"And on my PC, "The mail server is not responding. Verify that...

I wish to delete my old email account

In 2019 my email account was made inaccessible to me by Virgin. I think they wanted to do away with the old accounts. My wife's was also taken from her. We were annoyed by this and had to go through the business of creating new email addre...

Lodekka by Joining in
  • 3 replies
  • 0 kudos