Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
Once again, the dread Forbidden message.This is a recurring problem for me and, clearly, many other users.I've read the advice from one doughty user, about now having to generate a new user app – and doing that three times.When I tried that today, I ...
Hi All,I'm trying to forward a mail from my energy provider, with a PDF. The instant I hit send I get a message back like this:Your message did not reach some or all of the intended recipients. Subject: deleted for privacy Sent: 25/09...
Hello all. I have a virgin.net email since 1996 and on Thursday 28/09/2023 it stopped working. no answers from virgin or warning. when I try to change password it says no password from virgin. using virgin media servers. this is a disaster for me and...
I am getting so frustrated and angry with the poor customer service I have received since 20/9/23 when my emails locked up and I could no longer access them! I have spoken to at least 6 people-explaining my problem each time- being promised the issue...
Today I lost access to my ntlworld email. Firstly told it was a security breach so they changed PW then told to wait 20 mins whilst account unlocked. DID NOT WORK! Called again, told same thing (funnily enough after 20minutes they would be closed!) b...
Hi,My dad who is 94 has had a blueyonder.co.uk email address for years, and I always help him out with any tech support if needed.His email just stopped working last week (says he cant send or receive) so he called Virgin and someone on the phone tol...
Hi,I’ve been asked by the Twitter team to post here regarding my issue.Since September I haven’t been receiving any emails from Facebook or Instagram, as in notifications & password resets. Luckily I was able to remember my passwords, but having the...
I tried to go into emails last Thursday and was refused saying email or password are incorrect. They weren't, but also said something about IMAP. I've been a VM customer for over 20yrs so not frustrated with this. Any ideas? [MOD EDIT: Subject t...
I have been unable to access my emails with NTLworld since 9th September. Now I can see them but can't send or forward any. Been driving me mad and nobody at Virgin media can help. Have rung five times and spent hours on the phone.
I’ve been on virgin customer service all day trying to get an old email deleted with no joy. I made the email over 10 years ago when I was 11, I’m 21 now so i think because it’s so old it’s not tied to either my virgin account or my mums which I assu...
