brackensroad
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Re: How am I now supposed to access to my other VM mailboxes?
Thanks Alex. I ended up in a discussion on X last night with a VM rep. They were trying to help me resolve this. But in the event, I managed to log back in late last night. I still, though, have the ongoing aggravation of my being repeatedly locked out of my inbox. And: in the interests of customer feedback: as has been repeatedly said on these forums, VM would do themselves a lot of favours, and dampen down some customer wrath, if they simply – in advance – flagged, or advertised, or announced, or explained looming changes to log-in protocols. And also, in this case, given that there was clearly a system-wide problem, alerted customers to that – and apologised.72Views3likes0CommentsRe: How am I now supposed to access to my other VM mailboxes?
Just sent a version of this to VM, but for anyone else reading, anyone having similar problems? ---- Hi Martin/anyone else from the Virgin Media team – Related, I think, to the new, unannounced, unexplained log-in procedures: I've just been locked out of my email inbox for the umpteenth time. But now, even trying to log out and log into Virgin Media to embark on the unwieldy password reset procedure, doesn't work. When I try to log in, I get this message: "It looks like there’s an issue processing this request. Please contact our team for help with your online account, quoting reference IDF-12B." And of course, "contacting the team" means being on hold, on the phone, interminably. Which is where I am currently. *What is going in with VM's service? Is this purposeful obsolescence?*67Views0likes1CommentRe: How am I now supposed to access to my other VM mailboxes?
Hi Martin/anyone else from the Virgin Media team – Related, I think, to the new, unannounced, unexplained log-in procedures: I've just been locked out of my email inbox for the umpteenth time. But now, even trying to log out and log into Virgin Media to reset the passwords doesn't work. When I try to log in, I get this message: "It looks like there’s an issue processing this request. Please contact our team for help with your online account, quoting reference IDF-12B." And of course, "contacting the team" means being on hold, on the phone, interminably. Which is where I am currently. *What is going in with VM's service? Is this purposeful obsolescence?17Views0likes0CommentsRe: "Your Virgin Media Mail account is currently unavailable"
Hello Carley – I have yet again been locked out of my account. WHY? As I have already explained, I am not using my email for "business or mass email sending". So I would appreciate an explanation as to why this keeps happening.222Views0likes1CommentRe: "Your Virgin Media Mail account is currently unavailable"
Many thanks @coenoby, appreciate you taking the time to look at my troubled history with VM email. Yes, for sure, using the "service" is a constant trial and challenge, and serially frustrating. And I have repeatedly considered leaving it. Maybe now is the time to do that.622Views0likes1CommentRe: "Your Virgin Media Mail account is currently unavailable"
Thank you Carley. I am not using my email for business or mass email sending. But you mention spam: I have recently been on the *receiving* end of a particularly high number of spam emails from an assortment of random accounts, telling me I've won something from the AA, or Sainsbury's, or another supermarket, or that my virus protection has run out, or that Virgin are about to close my account. Also, breaking news: I have just been locked out for a fifth time. So, if I'm not using my email for business or mass email sending, why am I being locked out pretty much daily right now? In terms of your advice: I do use brand new PWs every time. But your advice to wait 30 minutes after changing the PW is new advice, and not advice contained in the convoluted process for unlocking my inbox. I will try that now and see if it makes a difference. Many thanks.612Views0likes0Comments"Your Virgin Media Mail account is currently unavailable"
Hello – I've been locked out of my account four times in four days. Supremely aggravating, not least because the process of "unlocking" is so convoluted. Why does this keep happening? I have had this issue several times historically, and am aware there was a "known issue" in the system earlier this year with this locking out of customers.1.1KViews0likes12CommentsRe: Anyone having an my issue with email. Mine isn't working. Hasn't been for 2 days
Yes, my email out too. Getting a new message when I trying to access webmail via Chrome, viz: " This site can’t be reached Even with VM's appalling history of email "service", that's a new one.328Views0likes0CommentsRe: Your Virgin Media Mail account is currently unavailable
Hi Vikki_M Yes, I've just waded again through this process, changing passwords YET AGAIN. And, yes, it's worked. But in the meantime: as well as (belatedly replying), why do no Forum Team members ever bother explaining why this keeps happening? Can you explain that now please? Virgin Media = communications company => all we want are clear and helpful communications. And, of course, an email service that doesn't keep malfunctioning. Otherwise, if we can't rely on the email service, why should we stay as paying customers of VM's broadband?608Views0likes2CommentsRe: Your Virgin Media Mail account is currently unavailable
Hi Daniel/Forum Team – one week later, I am AGAIN locked out of my email account with the "unavailable" message. WHY? WHY? WHY? What have Virgin Media done to their "security" systems to make using email so error-strewn, problematic and customer-hostile? And why are Virgin Media's explanations and apologies about these changes so slow – that, is NON-EXISTENT?641Views0likes4Comments