brackensroad
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Re: "Your Virgin Media Mail account is currently unavailable"
Hello Carley – I have yet again been locked out of my account. WHY? As I have already explained, I am not using my email for "business or mass email sending". So I would appreciate an explanation as to why this keeps happening.208Views0likes1CommentRe: "Your Virgin Media Mail account is currently unavailable"
Many thanks @coenoby, appreciate you taking the time to look at my troubled history with VM email. Yes, for sure, using the "service" is a constant trial and challenge, and serially frustrating. And I have repeatedly considered leaving it. Maybe now is the time to do that.606Views0likes1CommentRe: "Your Virgin Media Mail account is currently unavailable"
Thank you Carley. I am not using my email for business or mass email sending. But you mention spam: I have recently been on the *receiving* end of a particularly high number of spam emails from an assortment of random accounts, telling me I've won something from the AA, or Sainsbury's, or another supermarket, or that my virus protection has run out, or that Virgin are about to close my account. Also, breaking news: I have just been locked out for a fifth time. So, if I'm not using my email for business or mass email sending, why am I being locked out pretty much daily right now? In terms of your advice: I do use brand new PWs every time. But your advice to wait 30 minutes after changing the PW is new advice, and not advice contained in the convoluted process for unlocking my inbox. I will try that now and see if it makes a difference. Many thanks.603Views0likes0Comments"Your Virgin Media Mail account is currently unavailable"
Hello – I've been locked out of my account four times in four days. Supremely aggravating, not least because the process of "unlocking" is so convoluted. Why does this keep happening? I have had this issue several times historically, and am aware there was a "known issue" in the system earlier this year with this locking out of customers.1KViews0likes12CommentsRe: Anyone having an my issue with email. Mine isn't working. Hasn't been for 2 days
Yes, my email out too. Getting a new message when I trying to access webmail via Chrome, viz: " This site can’t be reached Even with VM's appalling history of email "service", that's a new one.322Views0likes0CommentsRe: Your Virgin Media Mail account is currently unavailable
Hi Vikki_M Yes, I've just waded again through this process, changing passwords YET AGAIN. And, yes, it's worked. But in the meantime: as well as (belatedly replying), why do no Forum Team members ever bother explaining why this keeps happening? Can you explain that now please? Virgin Media = communications company => all we want are clear and helpful communications. And, of course, an email service that doesn't keep malfunctioning. Otherwise, if we can't rely on the email service, why should we stay as paying customers of VM's broadband?604Views0likes2CommentsRe: Your Virgin Media Mail account is currently unavailable
Hi Daniel/Forum Team – one week later, I am AGAIN locked out of my email account with the "unavailable" message. WHY? WHY? WHY? What have Virgin Media done to their "security" systems to make using email so error-strewn, problematic and customer-hostile? And why are Virgin Media's explanations and apologies about these changes so slow – that, is NON-EXISTENT?638Views0likes4CommentsRe: Your Virgin Media Mail account is currently unavailable
Oh, hold that – I am, miraculously, back into my email. I would still appreciate an explanation as to why this keeps happening, why it's so difficult to fix, and why weary customers have had to endure repeated failures for the past few months. VM have hopefully noticed the seething rage and frustration of myriad desperate customers across these message boards, repeatedly locked out of their email; getting the ridiculous, unhelpful message FORBIDDEN; or being stuck on the phone for ages to customer so-called service, receiving contradictory information and false promises of follow-up calls and/or fixes. How about a clear, informative status report at the top of the bulletin boards? One that explains all these faults, and changes that have seemingly been ushered in – such as, having to set up a non-VM email to access your VM and VM email. That's a pretty major change and, for many, a pretty major challenge. But did VM bother flagging that or explaining that? NO!987Views0likes6CommentsRe: Your Virgin Media Mail account is currently unavailable
Hi Zach – yes, these problems are ongoing today – mailbox is still "unavailable... This is either because your Virgin Media Mail account is locked, or because you don’t have an active account with us anymore." As I may have said elsewhere, this is a problem I also had the week before last, and on several occasions through the summer. I see on the Forum that multiple other VM users have been having this problem too. On this occasion: an agent told me on the phone on Friday morning that this was a system-wide failure and that it would be fixed "either later today or tomorrow [Saturday]". But it wasn't. So, this morning, I followed "these steps [to] unlock your Virgin Media Mail account", ie changing two lots of passwords (again). But I'm still locked out. Please can you help me, and ideally with a phone call? Because, clearly, following the instructions on the Help age aren't doing the job. Thank you.990Views0likes7CommentsRe: WHY IS MY EMAIL LOCKED
Hi Kath – I've already posted about this today on another thread, with the only response being from another, equally frustrated/baffled customer. But as you seem quite responsive: I was locked out last week and went through this frankly ridiculously convoluted process, setting up a non-Virgin Media email etc, to regain access. But now I've been locked out again today. When I finally got through to someone on the phone, they told me I had to set up a ANOTHER non-Virgin Media email to regain access – and this would keep being the case, every time VM locked me out and I had to call up. They also said this was a systemwide failure today and that my email access would be restored today – or tomorrow – without my having to change passwords yet again. So, multiple questions: – why have I been locked out again, and why does it keep happening to me and, clearly, many other customers? – why is there no general alert from VM about today's failure? – do customers really need a new, non-VM email address *every single time VM locks them out*? – the agent I spoke to on the phone today said VM were working to get rid of that non-VM email requirement – true? – the other recurring problem plaguing myself and myriad customers is the wholly unhelpful FORBIDDEN message – what is that and has that been resolved? – WHEN WILL MY EMAIL ACCESS BE RESTORED? Thank you.6.6KViews1like0Comments