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Joining in

Hello all. 

I have a email since 1996 and on Thursday 28/09/2023 it stopped working. 
no answers from virgin or warning. 
when I try to change password it says no password from virgin. 
using virgin media servers. 

this is a disaster for me and my business. 

thought I would ask. 

Best Regards John 


Tuning in

I was booted out of VM this week with no warning after similar time also on a email.

Try logging in using any other laptops using webmail.  Some of mine still let me have access at the mo.  If you find one does still let you in using webmail - don't log out would be my only advice.  And download your contacts and move over to Gmail pronto!

Hi. That’s my worry, getting all the old emails and without warning. 
what url did you use for webmail? 

Tuning in should do it - or just Google Virgin webmail.

But if you've never used webmail before then you might be stuck as it will ask you to log in...

Joining in

trued that. Didn’t work. I’m actually quite lost now as I have important emails which I need. 
@virginmedia. What is you take on this. 
I’m now thinking of flying to virgin headquarters to know exactly what to do. 

it is this serious for me. 

Very Insightful Person
Very Insightful Person

Is the email account linked to an active Virgin Media broadband account?

It would be helpful to see what, if any, error code is returned by the SMTP server in this situation. From a desktop or laptop device open a Command Shell in Window or otherwise a Terminal. and enter the following where username:password is replaced with your email address and password, i.e.

curl -v smtps:// -u username:password

Do not post the resulting output here but instead review it for possible reported causes, i.e. VM error code; choosing to ignore this advice and posting the output here unredacted or incorrectly redacted may reveal your email address, password and / or public IP Address.

FYI if there is no issue then you should see the following output from the curl command:

< 334
> [Redacted]
< 235 2.7.0 SMTP350 Authentication successful for user [Redacted]
< 214-2.0.0 This is cmsmtp ESMTP service help
214-2.0.0 This is cmsmtp ESMTP service help
< 214-2.0.0 To contact postmaster send email to
214-2.0.0 To contact postmaster send email to
< 214-2.0.0 For local information send email to Postmaster at your site.
214-2.0.0 For local information send email to Postmaster at your site.
< 214 2.0.0 end of HELP info
214 2.0.0 end of HELP info
* Connection #0 to host left intact

Otherwise an unsuccessful result will look similar to the following:

< 334
> [Redacted]
< 525 5.7.13 Authentication Denied (VM320)
* Closing connection 0
* TLSv1.2 (OUT), TLS alert, close notify (256):
curl: (67) Login denied

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thanks for the input. I’m not a computer guy like this. But the error message on the outlook devices says “cannot connect to server”

on my iPhone it says “no password provided for virgin” even though there is the correct one. 

Dialled in

The most important question that needs answering is this, ‘are you a current VM broadband customer’? If you are, then is the email address in question properly associated with this broadband account? If the answer to either of these is no, then I’m afraid it is very likely that the email address, the mailbox itself and all the email within in, has been deleted or is in the process of being deleted.

Hi @JohnMoffatt 


Thanks for your response


Are you able to answer on the above from the very helpful Vinegar please and we can advise further if needs be 



Forum Team

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Hi Travis. 
unfortunately not, since I move to Germany a while back. 
I don’t mind being a customer to fix this. 
but I can’t believe it was done without any warning. 

what can be done? I have 30 years of business in there. 

Best Regards