I have a virgin.net email since 1996 and on Thursday 28/09/2023 it stopped working.
no answers from virgin or warning.
when I try to change password it says no password from virgin.
using virgin media servers.
this is a disaster for me and my business.
thought I would ask.
Best Regards John
I was booted out of VM this week with no warning after similar time also on a virgin.net email.
Try logging in using any other laptops using webmail. Some of mine still let me have access at the mo. If you find one does still let you in using webmail - don't log out would be my only advice. And download your contacts and move over to Gmail pronto!
trued that. Didn’t work. I’m actually quite lost now as I have important emails which I need.
@virginmedia. What is you take on this.
I’m now thinking of flying to virgin headquarters to know exactly what to do.
it is this serious for me.
Is the virgin.net email account linked to an active Virgin Media broadband account?
It would be helpful to see what, if any, error code is returned by the SMTP server in this situation. From a desktop or laptop device open a Command Shell in Window or otherwise a Terminal. and enter the following where username:password is replaced with your email address and password, i.e. firstname.lastname@example.org:Y54kpX5g:
curl -v smtps://smtp.virginmedia.com -u username:password
Do not post the resulting output here but instead review it for possible reported causes, i.e. VM error code; choosing to ignore this advice and posting the output here unredacted or incorrectly redacted may reveal your email address, password and / or public IP Address.
FYI if there is no issue then you should see the following output from the curl command:
> AUTH PLAIN
< 235 2.7.0 SMTP350 Authentication successful for user [Redacted]
< 214-2.0.0 This is cmsmtp ESMTP service help
214-2.0.0 This is cmsmtp ESMTP service help
< 214-2.0.0 To contact postmaster send email to email@example.com.
214-2.0.0 To contact postmaster send email to firstname.lastname@example.org.
< 214-2.0.0 For local information send email to Postmaster at your site.
214-2.0.0 For local information send email to Postmaster at your site.
< 214 2.0.0 end of HELP info
214 2.0.0 end of HELP info
* Connection #0 to host smtp.virginmedia.com left intact
Otherwise an unsuccessful result will look similar to the following:
> AUTH PLAIN
< 525 5.7.13 Authentication Denied (VM320)
* Closing connection 0
* TLSv1.2 (OUT), TLS alert, close notify (256):
curl: (67) Login denied
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thanks for the input. I’m not a computer guy like this. But the error message on the outlook devices says “cannot connect to server”
on my iPhone it says “no password provided for virgin” even though there is the correct one.
The most important question that needs answering is this, ‘are you a current VM broadband customer’? If you are, then is the email address in question properly associated with this broadband account? If the answer to either of these is no, then I’m afraid it is very likely that the email address, the mailbox itself and all the email within in, has been deleted or is in the process of being deleted.
unfortunately not, since I move to Germany a while back.
I don’t mind being a customer to fix this.
but I can’t believe it was done without any warning.
what can be done? I have 30 years of business in there.