Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
I got a message from VM saying that my e-mail might be compromised and to reset my password (thank you VM).I reset the password, updated it in Outlook on my laptop, and all seems to be well. However, when I try to update the password on Outlook on my...
I have been a VM broadband user for decades and I have about 9 email accounts linked to my main account. A couple of days ago one of these accounts was locked and when trying to log in via My VM I was told to change the password to unlock the account...
Hello,I am posting on my grandmother's behalf. She is trying to access her Virgin Media email (which she didn't know existed until recently), therefore I have no idea what the password or email actually is, and it is making her unable to access her a...
My wife has been unable to send emails today from her I-Pad. A message comes up "Cannot send Mail " The username or password for SMTP :s-----------b@ntlworld.com@smtp.virginmedia.com is incorrect"I have re-entered her password and checked all the e...
My ntlwortld email account was hacked in march and after trying to get it shut down i was told it couldn't be closed. I changed the passwords and cleared all old messages and activity stopped. In the last month someone has used the email to order p...
I can no longer access a secondary blueyonder e mail account having received a message saying it was blocked. I followed what I thought to be the instructions to change my account login to a non VM address and it overwrote the blueyonder e mail with...
I had a message that my email was unavailable and my outlook on my phone linked to my virgin medial email suddenly did not accept the password.After 2 online chats and one phone call to VM I now have my email back via logging onto my virgin media onl...
Last weekend my ntlworld email account stopped working. It is my main email account and should be linked to my virgin media account. At the weekend it failed to sync to outlook and then started requesting the password which I can't remember as it w...
I've recently been asked to enter my email account credentials in order to access my virgin.net email account. When doing this it no longer recognises my password details. I've tried resetting my password and every time it comes up with the message '...
Currently appear to be locked out of my secondary email account.Can sign into Virgin Media with the details but the above is what I get when I try to access that email inbox, which I don't need to do regularly as there's nothing of importance going t...
