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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 16 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 81 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Emails unavailable

A month ago I lost access to my VM emails - message comes up that says " Your do not have access to your emails at the moment." I have phoned ( and waited!) to 150, gone through security and various procedures only to be told the "technical team" wil...

Annturel by Joining in
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 It’s now been over 24hrs since I’ve been able to access my emails. Absolutely no help from VM, their twitter acknowledges the issue but offers bugger all, phone lines puts me on hold for over an hour then cuts off, and WhatsApp is useless. SOMEONE P...


Email problem

Hi,I have been unable to access my email from Virgin for the last 2 days.tried the long winded method using some ones else email to to reset the password to no avail. 

Arkon by Joining in
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  • 0 kudos

Locked out of blueyonder email account

For some reason today I cannot access my blueyonder email via MyVirginMedia or Outlook. It's saying my account may be locked and I need to change password for my virgin account and also use a different email address for apps - it's very cryptic! What...


Changing Passwords for secondary email accounts

Does anybody know how to do this now, as VM seems to have taken the function away, and I cant setup secondary accounts on a new Machine?I have been with Virgin for a long time, they used to allow you up to 10 email addresses, which I shared amongst t...

PhilC by On our wavelength
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  • 0 kudos email

Hi, on reviewing this forum I have the same issue that many other users have been experiencing in that just over a week ago I lost access to my email account, which is a complete nightmare as I have lost all my business and pers...

philmel by Joining in
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  • 0 kudos

locked out of email account

Hi - can anyone help me reset my email account? I haven't been able to send or receive any emails, if I try to send an email I get the following "525 5.7.13 Account is Locked, change to new password is needed (VM303)". ThanksJohn

john126 by Joining in
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No email access for nearly 12 hours and no help..

I’ve tried calling customer services, WhatsApp and twitter but have got nowhere with my email access.  I’ve followed all of the tedious below steps, including resetting my password. VM twitter states they’re aware of an issue.. but what’s it’s.. Some...


Resolved! NTLworld Email BlockedAgain

I need advice please. Yet again my NTL email has been blocked. Message has issue with smtp server (iPhone message), whereas desktop has a message (code) saying I’ve been sending unstable emails, ahi has I haven’t. Got through to overseas Tech who cou...

melody9 by Tuning in
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  • 0 kudos