Email
For all Virgin Media Mail questions.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

smtp2go_namesco_spf_dkim_3
ravenstar68 by Very Insightful Person
  • 34991 Views
  • 0 replies
  • 16 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 55587 Views
  • 0 replies
  • 81 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

outopt.JPG tbirdsave.JPG
ravenstar68 by Very Insightful Person
  • 36586 Views
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 48491 Views
  • 8 replies
  • 7 kudos

Email

I am unable to access my emails since this morning.  Every time I tried to log in this message appears saying "Please ensure you provide the email address you use to sign in to My Virgin Media"  I have used this email address for the past 20+ years. ...

Jo34 by Joining in
  • 384 Views
  • 1 replies
  • 0 kudos

Email stopped working

My email account stopped working today on all devices.  I have attempted to reset passwords, but cant get past the email verification stage.  My email is an old blueyonder one.any help gratefully received

kpm4226 by Joining in
  • 270 Views
  • 1 replies
  • 0 kudos

How do I speak to someone?..

Been struggling to get help to sort out my locked email account for hours, and can find no way to speak to anyone.  I really need access to my emails.  Virgin, please help!!!

kpm4226 by Joining in
  • 1044 Views
  • 4 replies
  • 0 kudos

Please help NTL email no longer working

Is anyone able to help me please? I’ve had an ntl email for 20+ years and it’s been on my iPhone for years, it’s suddenly saying my password is incorrect and has been like this for days. I’ve got to recent posts to log into virgin and setup third par...

Cannot access VM Mail from Apple Mail App

Have recently changed my iPhone for an iPhone 15 Pro Max and cannot view my VM Mail using the Apple Mail App, only using Webmail.  Advice on how to set up the Apple Mail App to access my VirginMedia E-mail Account Please.

athomas2 by Tuning in
  • 620 Views
  • 4 replies
  • 0 kudos

Close Old Ntlworld Account

Hi  - I have an old Ntlworld email account that is not used and I cannot access other than to receive messages.I need the account closing - can anyone close it down for me? Thanks

Moby1234 by Joining in
  • 573 Views
  • 2 replies
  • 0 kudos

email address

been with virgin for 29 years and always had a NTLWORD.COM address but late last year they told they were not accepting ntlworld anymore and i had give another email address.however i can still log onto my old account through office 365, now the fun ...

dessy by Dialled in
  • 298 Views
  • 1 replies
  • 0 kudos

New Outlook not sending or receiving e-mails

I have been told my old windows Mail is going to be discontinued & have to switch to New Outlook.I have now set up the new Outlook all my mails have transferred across but I cant send or receive any new ones.My old windows mail is luckily still worki...

Email Down

Is email down in DY2 area only I have emails I’m sending stuck in my outbox?