Locked out of secondary email account?

[Si_W]

Currently appear to be locked out of my secondary email account.

Can sign into Virgin Media with the details but the above is what I get when I try to access that email inbox, which I don't need to do regularly as there's nothing of importance going to it now.

[Daniel_Et]

Hi @Si_W, thank you for your post.

We're sorry to hear about the problem you're experiencing 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel