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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

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ravenstar68 by Very Insightful Person
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Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
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  • 0 replies
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Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
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  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
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  • 8 replies
  • 7 kudos

Email reset

My wife’s email , an ntlworld.com address had been locked by VM. A crazy thing to do if you also don’t tell anyone.  I need to change the password, but I will also have to use another email address to do so .So I think I get that and can probably do ...

mh52 by Tuning in
  • 399 Views
  • 3 replies
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Resolved! Delete old blueyonder email accounts

I need to delete old blueyonder email addresses that are no longer in use, but keep receiving emails even though that account was closed a couple of years ago. Other people on the board seem yo have received help here. Thanks.

B0b1 by Joining in
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  • 2 replies
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Lost private folders

Suddenly my wife's personal email folders can no longer be found.They still show in the email client but are greyed out so are inaccesible. Checking at the virgin back end, the folders cannot be found. Please sent me a PM so I can provide further det...

theoklink by On our wavelength
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  • 20 replies
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Can't get into my online account

Hi thereI can't log into my virgin media, or get to my emails.Won't recognise my sign in details and I know there correct etc, does anyone else have the same thing?. Only last hour Thanks 

Charlotte6 by On our wavelength
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  • 1 replies
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Can't send virgin media emails with Outlook 365

I am suddenly unable to send emails from my virgin media email using Outlook 365. I can receive messages but sent ones get stuck in my outbox. It started happening this morning after I tried to reply to a message I received. I get the following error...

Ruthya by Joining in
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  • 7 replies
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Resolved! Changing Virgin Media email passwords

On the Mac, using Mac Mail, if I go to Mail/Accounts/click the (secondary) account, (or System Preferences/Internet Accounts/click the account), the password is ‘dotted’ out, and is 8 digits. I know what this is, although I am unable to see it.  If I...

MHS1 by Joining in
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  • 12 replies
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Resolved! Problem changing email password

I have suddenly had a message to enter password for my email but my current password has failed. I am trying to reset but are stuck at the point of having to enter an alternative email to receive the reset info. I have entered an alternative non-Virg...

SC224 by Tuning in
  • 819 Views
  • 4 replies
  • 0 kudos

Locked out of Webmail and 3rd-party apps

We are locked out of a secondary email address that is my wife’s main address. Two secondary email apps asked her to re-enter the email password, even though it had not been changed. We changed her My Virgin Media password, but did not set up a Mail ...

Jethro by Joining in
  • 310 Views
  • 1 replies
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my emails are being deleted!!

My emails are being deleted after less than a day -  even if i log in to my VM webmail- they are still not there - I'm receiving new emails but all my older emails have disappeared (except in my saved folder) and anything older than 1hr or 2 seems to...