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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 15 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 80 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos


I need to reset my details very time I try to log onto my email account, both on an iMac and a windows laptop, this is getting intolerable. Any suggestion gratefully received

Johan by Superfast
  • 1 replies
  • 0 kudos

Resolved! Re: Additional email inboxes not working

This has just happened to my sons email whilst updating his phone, seem to be going around in circles trying to email password working.  I can no longer manage accounts only delete them help please

URGENT Secondary Email Account Locked - Forbidden

I am the primary email account ( but my wife's secondary account was blocked last night - advised possible spam activity - and sent instructions how to rectify.I have been trying today but the set solution instructions do not work ie she c...

fuego by On our wavelength
  • 16 replies
  • 1 kudos

Ntlworld email has bee hacked

Hi,Similar to alot of previous posts I have seen, my old ntlworld email account has been hacked.Virgin media do not operate in my area so I am no longer a customer. I do however still have my ntlworld email account. I received an email in my account ...

SARAH57 by Joining in
  • 2 replies
  • 0 kudos

Email hacked

Hello, I have just been made aware that my email has been hacked. I have an older email and can't gain access to even Try and change the password.I have already had several other accounts hacked that are linked to the email and have n...

Rougher by Joining in
  • 1 replies
  • 0 kudos

Cant Access Virgin Media via desktop

I am unable to access any virgin media services via desktop.  I have tried Chrome and edge, and both platforms receive the bad request message.  i have had this problem for months via chrome, but today it has happened using Edge.  This is stopping me...

Tabsie69 by Tuning in
  • 2 replies
  • 0 kudos

Emails not sending - internal server error

My emails are not sending from my virginmedia account. The online web app is reporting an internal server error. This started around 1pm today - Saturday 14 October. 

Resolved! Bounces sending emails to GMail accounts

For a few months now, I have been getting bounces when I try to send emails to GMail accounts (including one of my own). The bounce message is as follows:The following addresses failed:  ??????@????    host []...