HUB 5 Rollout for Existing Customers - When ??

[dhairbus]

What is the latest on status of HUB 5 supply for existing customers? 

About 2+ years ago there was an announcement "we’ll be offering this to customers at no extra cost as part of a phased rollout" - "existing customers with  a 1gig package would be contacted" . It seems to have been a fob off as all that happens now is "the HUB 4 is OK for your package"  >2  years is along time even by Virgin Media (Liberty Global) standards.

[FlockWallpaper]

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@carl_pearce wrote:

And what about FTTP ISPs advertising 1000Mbps up/down supplying 1Gbps ONTs!

Just as bad, even worse really as it's impossible to get the speed advertised!

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To be fair Carl, many of the FTTP suppliers do tend to advertise 900 Mb/s speeds for their ‘normal’ tariffs.

[unisoft]

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@carl_pearce wrote:

And what about FTTP ISPs advertising 1000Mbps up/down supplying 1Gbps ONTs!

Just as bad, even worse really as it's impossible to get the speed advertised!

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depends on their wording though. But, yes technically its not as sold otherwise. Law is interpretation and what is "expected"; crucially wording plays a part here. The reputable one say 900mbs or 940mbps....

[CraigT1976]

You're not a new customer so you're bottom of their priority list.

[dhairbus · Accepted solution]

"priority list" 🤣🤣🤣

Sorry I don't think VM know what priority or 1Gig means.