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Re: External box and cable
If the neighbour didn't agree to the installation of cable/box on his property and no wayleave in place he can cut the cable and remove the box. Many VM installation contractors go for easy option and ignore legal obligations etc. Or you could consider extending the cable - F-type connector kits for co-axial cable extension or repair are available Amazon, eBay etc. Search "Type f plug extension cable" Costs vary On length etc £7.50+65Views0likes0CommentsRe: Promise Of Hub5 Upgrade
Verbal agreements from VM Customer Services are worthless. VM "committed" to upgrade existing customers to Hub 5 on the portal when it rolled out but it never happened. Short supply of Hub 5s etc. at beginning but that's years ago. "Loyalty" is not in VMs dictionary. I managed to get down to <> £55 for 1Gb and phone +weekend chat. But still looking considering other providers as VM are becoming less attractive.77Views1like0CommentsRe: Promise Of Hub5 Upgrade
I was in similar situation months ago with a renewal reminder so went through the same request Hub 5 and I will renew. This was also agreed agent said Hub 5 ordered but no order was ever placed so didn't renew. I did negotiate a better deal cost wise later on but still no Hub 5. Been with VM for 25+ years and had Gig 1 package shortly after it was available ( VM also said all existing Gig 1 customers would be upgraded never happened) Some new Gig 1 customers are getting Hub 4 or if they are lucky a Hub 5. Read your renewal contract and you'll discover what VM contracted to provide. What VM say and what VM actually do ????? Don't hold your breath107Views0likes0CommentsRe: Virgin Media Hub 5
Don't hold your breath as Virgin may say that you will get a Hub 5 but they also committed to upgrade Gig1 customers to Hub 5 when Gig1 was rolled out some years back, so anything that VM say is not always believable. VM may tell you will get a Hub 5 etc. but could also say the Hub3 is ok for your package. VM do not pay attention to their own statements/commitments! VM are still behind the drag curve compared to equipment supplied by some BB providers .97Views1like0CommentsRe: Hub 4 and Blink Module
Connect Blink Module to Hub 4 (Not Hub 4 to module) It will only connect to 2.4 WiFi so make sure 2.4 GHz is enabled My system has been working for over 8yrs with no issues. All connectivity is performed on the mobile device with the Blink app. All reference to home screen is the mobile device Blink app home screen. https://support.blinkforhome.com/en_US/getting-started-with-sync-module-xr/sync-module-xr-setup Begin by plugging in your Sync Module. From the Home Screen , tap the + icon in the upper right corner. Tap Sync Module. Scan the QR code on the back of the device or tap Enter Serial Manually. Once the serial number is recognized, select an available system to add your Sync Module. If no systems are available or if none exist, create a new one with a unique name, then tap Continue. Learn more about creating and managing systems. Once the Sync Module displays a blinking blue and solid green LED, tap Discover Device. If a different light pattern is displayed, refer to Understanding the LEDs on your Sync Module. You will be prompted to join the temporary Wi-Fi network ‘BLINK-xxxx’ (where ‘xxxx’ is the last four digits of your Sync Module’s serial number). Tap Join / Connect. From the list of available Wi-Fi networks, select your local Wi-Fi network. Enter the Wi-Fi password and tap Join. If your network does not appear, tap Refresh List. After tapping Join, the Sync Module may perform a firmware update, which can take a few moments. Once the Sync Module has been successfully added to your system, a completion screen will appear. Tap Done.12Views0likes0CommentsRe: Contract Renewal
Try the Contact us "chat-bot" and cancel due to high cost (compared with other providers for similar package and new customer deals) Be prepared to cancel if the agent who picks it up can't give you a deal. VM is a business and may realise it's easier to retain a customer than to get them back after a bad experience. I have just renewed with a better deal than expected, .162Views0likes0CommentseMail Account Cancellations Actions - Thanks to Forum Team
Thanks to the Forum Team who actioned "....We’ll close your Virgin Media email account in 30 days...." and brought across the xxxx@virgin.net etc. emails to my active account. It's a pity that VM Forum Team have to intervene. My view is that VM should investigate a way that customers with an active broadband account are able to link their orphan-email/accounts without having to go through the present intervention process. Surely this would be a cost effective way for VM to proceed.858Views0likes3CommentsVirgin Media email Issue(s)
sent to my @virgin.net email address. "As you no longer have Virgin Media services, your Virgin Media email address will become inactive. We’ll close your Virgin Media email account in 30 days, which means you won’t be able to access your inbox after that and contents of your account will be removed and permanently deleted." This not correct. This needs resolving by the team, I still have an active Virgin Media broadband account and have paid for the "service" for more than 25 years. Thanks to the Forum team for any support - as the support/help desk is a waste of time and effort who seem to follow the same script. Virgin Media please get your act together before OFCOM have to be involved.It seems to be SNAFU.Solved552Views1like3CommentsRe: Email unavailable or locked
Why is it always the forum team who have to sort these issues? You are lucky it's taken me 3 weeks to get a VM account unlocked, After many calls I finally got some one who did it in minutes. VM cost cutting is hitting the webmail hosting that they have provided for decades, it won't be long before it stops or they make it an addon at extra cost. Contract only covers broadband supply but after decades of Webmail (custom and practice ) it should be better defined in contract. Pity that some areas can only get 1gig broadband thru VM.611Views0likes1CommentRe: Router
VM Dictionary Promise = something that may never happen Customer = "cash cow" in a contract with minimal service/support Loyalty = abstract term for "sucker" in sales and marketing Customer Support = Meaning not yet defined still under investigation VM on Hub 5 rollout "will be rolled out to existing customers" but that was years ago see "loyalty".153Views0likes0Comments