QuickStart, set up and connections
Installing and configuring your kit
3442 PostsActivity in Broadband
Can't Find Router
HiI had my installation yesterday and have been able to connect my phone and laptop to the broadband, yet my home PC can't detect it. I've tried everything but it just doesn't appear in the list of available!What am I doing wrong?Thanks
Red light on Virgin Media Hub
I have tried the reset and nothing happens. The red light is still showing. The hub is in a ventilated position away from other items. Based on other responses I need to be sent a new hub please.
Resolved! Solid orange light and flashing red telephone light on hub 3
My hub 3 has a solid orange light at the bottom and flashing red telephone light. Virgin diagnostics tell me there's a problem with the hub (!) but they tried to reset it remotely and failed, manual reset via the button failed as did just turning it ...
Slow speeds on Gig1
Hello,My speeds used to be fine since Virgin come out about a year ago to run a new cable, although I noticed the last week or so I am getting less than 300mbps. Can someone check my figures to see if something is out?3.0 Downstream channelsChannel F...
On 1 Gig package but only get 70 mbps download speed.
Hey all,As the title says, a few months ago I upgraded my package to Gig1 Volt speed boost, but everytime I download a large file, or a game from Steam, I max out at 70 mbps. I've done various online speed tests which state my speeds are around 1 gig...
Latency
Recently, we have noticed a lot of 'lag' in games, and so created a broadband monitor to try and ascertain what's going on:- It would appear from the monitor results that the average latency is 22-23ms with huge spikes throughout, surely this cannot ...
Hub 3.0 red for 6 months
.y hub has been red for over 6 months. I've tried to speak to virgin media about and and all they keep saying is that I can get a new hub if I upgrade my package. The Internet connection is so bad, I've done all that has been asked and still it doesn...
Livestream buffering and disconnects while gaming.
Hi there, I've had my 1GB Virgin Broadband for 11 months but for the past 3 weeks or so I've been experiencing a lot of buffering when watching livestreams (Twitch.tv) as well as disconnects from games while playing on PC or Xbox. I've had an enginee...
WiFi Dropping
Hi all,I’ve been with VM for about a year now and have had the same issue for the duration of the contract but no matter how many engineers they send out or hubs they switch, it persists.Essentially, even when I have full WiFi signal on a device, the...
VM connect app
I'm having the same issues as described throughout in other threads, VM connect app can non longer find the hub. Using 192.168.0.1 allows me to select a language and confirm the settings password from under the router and then does not load. I have...
