Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Wifi pod

Bridgetteh
Tuning in

on ‎23-06-2023 14:11

Hi

I spoke to an advisor on the 16th June and they said they had ordered a pod to be sent out to me and it would take between 5-7 days to arrive. 

It is now the 7th day and I've heard nothing and received nothing! 

I'd be grateful to hear back from Virgin with an update please. 

0 Kudos
2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎23-06-2023 15:23

Hi Bridgetteh 

You should be able to track if it's on it's way by signing in to My Virgin Media here: My VM.

Once you log in scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos

Ryan_N
Forum Team (Retired)
Forum Team (Retired)

on ‎24-06-2023 08:47

Hey Bridgetteh, 

 

Thank you for your post. 

 

Really sorry to hear about this - it shouldn't be the case and they should be with you by now. I will send you over a private message so I can take a look into this for you. 

 

Cheers, 

Ryan. 

0 Kudos
Top