Ryan_N
Forum Team (Retired)
Joined 8 years ago
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Re: New contract : Complaint
Hi Shazz70, Thank you for your post and welcome to the forums. I am really sorry to hear about the experience you've had here! This isn't the level of service we aim to provide at all. I have been able to look at things from our side and can see you've been able to speak to one of the team who has put this right for you. Please let us know if we can do anything further. Cheers, Ryan.1.1KViews0likes2CommentsRe: Sorry, there was a problem registering that password. Please choose a different one!!
Hi Karenbish21, Thank you for your post and welcome to the forums. Can you please try the following for me please: Step 1: Recover the MyVM Password Select sign in Select Forgotten your email or password? under the password box Follow the instructions to change your password Step 2: Generate a new E-mail App Password Sign in to My Virgin Media Go to Account settings, then Account details Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail Then, under Virgin Media Mail app password tap Get password Continue the flow and a new secure password will be generated, and the mailbox unlocked Update any third-party apps that may be use to access your Virgin Media Mail emails with this new app password. Cheers, Ryan.2.4KViews0likes0CommentsRe: Blueyonder email hacked, no access
Would it be possible they use an alternative email address to register for the forums? We would need to speak with the family members this account relates to - as when it comes to password resetting, we would only be able to share that with them. Cheers, Ryan.1.7KViews0likes0CommentsRe: Blueyonder email hacked, no access
Hi Liam_e, Thank you for your post and welcome to the forums. Sorry to hear about what has happened here! Just to check - is the email account in question attached to an active account? As when it normally advises that the email is not recognised it's because the email has been deleted which happens up to 90 days after the account it was attached to was cancelled. Alternatively - if you're family member has access to these forums, we would be more than happy to take a look into this for them. Pop back and let me know. Cheers, Ryan.1.7KViews0likes2CommentsRe: Can’t download on virgin go app (Under Investigation)
Hi MickS10, Thank you for your post and welcome to the forums. I am sorry to hear of the issue you've been having here. This has been raised to the developers and is being looked into and is being taken seriously and I hope that we can provide an update soon. I apologise for the inconvenience and experience this has caused in the meantime. Cheers, Ryan.1.1KViews0likes3CommentsRe: Welcome email
A welcome email would only be sent once the order has been processed and confirmed etc - as there wouldn't be any information generated without it, leading to no welcome email as of yet. I will send you over a private message to take a look - but it will be more than likely what I have just advised. Cheers, Ryan.751Views0likes0Comments